Service Manager Heavy Equipment

Responsibilities

• Responsible for the end to end Service operation of NBK Heavy Equipments Division.
• Responsible for the revenue generation of Heavy Equipment Service Division.
• Analyzes and controls expenditures of Heavy Equipments Service to confirm to divisional budgetary requirements.
• Responsible for improving the revenue generation of Service Department & setting new Standards.
• Work towards process Improvement and coordinations between Sales & Parts Department.
• Develops Service departments operating plan that supports the divisional and corporate strategies and business plan.
• Effectively manages the After sales plan through to completion while meeting all revenue targets and standards.
• Acts to align goals with the strategic direction from NBKS Heavy Equipment General Manager.
• Directly supervises & carry out performance appraisals of Workshop Supervisor, Team Leaders, and Product Support Engineers in accordance with the organizations policies.
• Responsible to address performance management challenges in constructive and timely manner to NBKS General Manager.
• Manages the Key customers of HE Service depaertment and oversee the efforts to retain, develop and activate past customers.
• Use Company marketing and information resources to attract new customers and identify prospects that are likely to become excellent long term customers.
• Hands-on managerial style. Proactively manage the performance and activity of HE Service Operation Efficiently manages change and transitions in HE After sales Division.
• Deliver key After sales presentations to NBKS General Manager.
• Positively and effectively communicates within the After Sales Departments.
• Maintains knowledge of current industry trends and marketplace area and develops regional plans accordingly to prepare for opportunities and problems.
• Recommends new products, upgrades and enhancements based on customer expectations and communicates to the NBKS GM.
• Develops and maintains communication in a cooperative and professional manner with all NBK Subsidiaries and the respective Management teams.
• Heavy focus on revenue generation of HE Service Department & also customer relations.
• Protects the resources of the company including equipment, proprietary information, client base, and all products, services and data elements meant for sale or for the exclusive use of the products, Inc. employees.
• Prepares periodic operational reports showing HE Services Business volume and potential changes.
• May recommend or approve budget, expenditures, and appropriations for organizational development work.
• Carry out all the assignments directed by the GM.

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