Reservation Agent

Company Description The most impressive landmark to grace the Doha skyline, La Cigale Hotel lives up to its reputation and introduces new levels of comfort to hotel and leisure facilities in the city.

What is in it for you?

Employee benefit card offering discounted rates in Accor worldwide

Learning programs through our Academies and the opportunity to earn qualifications while you work

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

Job Description Reporting to the Director of Revenue, responsibilities and essential job functions include but are not limited to the following :

Consistently offer professional, friendly and engaging service

Review reservation booked daily and review arrival report

Maintain accurate records of daily transactions and cash handling, which includes currency exchange and balancing a float

Responsible for various production reports and supply to each department concerned.

Monitoring telephone manner and general performance of reservations staff daily.

Monitor and coordinate group reservations activity with the Sales Department

Follow up tentative bookings and update reservation status

Review no-show and cancelled reservations and processes charges according to hotel’s policy

Review room blocking for long stay guest and special group request.

Maintain cordial relations with commercial clients.

Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.

Responsible for maintaining a neat and orderly position at all times.

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Knowledgeable in hotel and guest room facilities / services and ensures reservations agents are equally knowledgeable

Qualifications

Fluent in English language written and spoken

Knowledge of Opera (PMS), office software, Revenue analysis software

Ability to come up with unusual or innovative ideas in order to increase Revenue

Excellent communication and people skills

Strong training skills

Detail oriented with a passion to provide guests with an exceptional experience

Able to facilitate increased levels of communication with other departments to maximize guest satisfaction

Positive and proactive in resolving problems, reasoning and analytical abilities

Takes initiative and works through obstacles, taking personal responsibility for results

Additional Information Our commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit what you love, care for the world; dare to challenge the status quo! # BELIMITLESS

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