ITSM developer

ITSM Developer – Key Responsibilities

Configure manage and maintain Service Mapping and Discovery tools within the ITSM platform

Create and maintain service maps to ensure accurate relationships between applications services and infrastructure

Collaborate with IT application and infrastructure teams to gather requirements for service mapping

Continuously refine and improve service mapping processes to increase data accuracy and completeness

Monitor and troubleshoot issues related to discovery patterns probes and credentials

Ensure compliance with governance standards and data quality for CMDB Configuration Management Database

Provide support during incident and problem investigations by leveraging service maps for impact analysis

Develop and maintain documentation for service mapping processes workflows and best practices

Conduct training or knowledge sharing sessions with stakeholders on the use of service maps

Stay updated with ITSM and service mapping trends tools and best practices

About Virtusa

Add the Middle East to your global professional experience and have the opportunity to work on some of the leading Digital Transformation programs.

Virtusa is one of the fastest growing IT Services companies in the Middle East with a growing client base in the UAE KSA Qatar & Oman and we work with the leading Banking and Financial Services Travel Telecom and Enterprises firms in the region. We have partnered with our clients to win awards from Gartner IDC WfMC and other analyst for the work that we have delivered to our clients in the region.

Why would you not like to be part of this exciting and award winning team Dont listen to us listen to our customers

( & quality of life professional and personal development : values that Virtusa is proud to embody. When you join us you join a team of 30000 people globally that cares about your growth one that seeks to provide you with exciting projects opportunities and work with state of the art technologies throughout your career with us.

Key Skills

• CCTV
• Computer Science
• Corporate Marketing
• E Learning
• Arabic English Translation

Employment Type : Full-Time

Experience : years

Vacancy : 1

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