Hotel Coordinator

Job Summary The Hotel Coordinator is responsible to provide support in processing hotel bookings, hotel administrative work including folio collections, resolving folio problems, processing hotel extensions, hotel billing and other hotel financial and administrative tasks.

Job Responsibilities

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Responsible for coordinating internally with the sales and marketing team.

Generate reports, preparing proposals, collections details, coordinating with clients and suppliers.

Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event orders, CVGR Letter).

Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, souvenir, etc.).

Generate group and / or corporate leads through internet prospecting, networking, and telemarketing.

Manage and maintain sales executives and managers schedules, appointments and travel arrangements.

Assist sales team by managing schedules, filing important documents and communicating relevant information.

Arrange and co‑ordinate meetings, events and any appointments; record, transcribe and distribute minutes of meetings.

Interact with clients on matters with regards to leads, hotel needs and client travel.

Perform hotel site tours with potential clients.

Monitor, screen, respond to and distribute incoming communications; design, upload, extract and maintain customer databases.

Create and manage Company and Travel Agent profiles on the property management system.

Load and manage rate codes to the Hotel Software and link the negotiated rates to the correct Company profiles.

Print daily sales reports for each sales manager and submit to the Director of Sales.

Print sales manager productivity reports for each sales manager and submit to the Director of Sales; file and retrieve documents and reference materials.

Job Knowledge & Skills

Excellent customer service and interpersonal skills.

Ability to handle multi‑tasking and work under pressure.

Flexible to work late shifts, holidays and weekends.

ERP knowledge – preferably SAP functional skills are a requirement to be successful in this role.

Job Experience Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year(s) GCC is a plus.

Competencies ResilienceQualityLeadershipFront Desk Operations L2Calendar Maintenance L2Adminstrative Services L2Guest Relations L2AgilityTravel Arrangements L2

Education High School Diploma

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