Talent.com
Call Center Team Leader (Emergency Response)

Call Center Team Leader (Emergency Response)

ECCO Gulf Majorel QatarQatar
10 منذ ساعات
نوع الوظيفة
  • Quick Apply
الوصف الوظيفي

Call Center Team Leader (Emergency Response)

–––––––––––––––––––––––––––––––––––––––––––––––––– >

–––––––––––––––––––––––––––––––––––––––––––––––––– >

Du willst

ein Team,

das voll und ganz

hinter dir steht?

Das und viel mehr

findest du bei uns.

  • Full Time
  • With Professional Experience

–––––––––––––––––––––––––––––––––––––––––––––––––– >

We’re hiring at our location in

Call Center Team Leader (Emergency Response)

Job Description

ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader (Emergency Response) for our team. This role is pivotal in ensuring the efficient operation of our center, providing leadership and guidance to a team of dedicated professionals. The successful candidate will be responsible for managing the day-to-day activities of the team, ensuring that all emergency response protocols are adhered to and that service delivery meets the highest standards.

  • Lead, mentor, and develop a team of Emergency Response Coordinators to ensure they meet performance targets.
  • Responding to emergency calls and coordinating with the specialized teams to provide the necessary support.
  • Lead and manage the emergency response team, ensuring readiness and effective response to emergencies.
  • Monitor daily activities and performance of the Operations Center.
  • Oversee performance and productivity within the operations center.
  • Track and evaluate staff performance.
  • Manage attendance records for shift employees.
  • Prepare analytical and performance reports.
  • Manage escalation processes within the operations center for complex or critical cases.
  • Coordinate with internal departments and external stakeholders as needed.
  • Monitor display screens and operational dashboards within the center.
  • Ensure continuous communication with departments, sections, and external entities.
  • Issue daily, weekly, and monthly reports related to performance and activities.
  • Ensure adherence to all systems, procedures, and standards related to operational quality.
  • Maintain information security and ensure that ministry data is not shared with any unauthorized parties.
  • Participate in internal and external meetings with relevant departments and agencies.
  • Handle emergency alerts and notifications received from the Unified Operations Center.
  • Follow emergency communication protocols through dedicated response systems and channels.
  • Coordinate with related departments and units within the ministry during event or crisis management.
  • Collaborate with external authorities when managing incidents and emergencies.
  • Handle incoming cases or complaints, ensuring they are properly documented and addressed.
  • Escalate high-priority alerts or complaints to the appropriate entities as needed.
  • Coordinate among various parties to ensure timely response and resolution.
  • Perform any other related duties as assigned.

    • Required Profile

    We are looking for a seasoned professional with a strong background in team management and emergency response. The ideal candidate will possess the following skills and qualifications :

  • Diploma or Bachelor’s degree Business management, IT, or relevant field.
  • Proven 3 years of experience in a Call Center Team Leader (Emergency Response) leadership role,  preferably in an emergency response setting.
  • Strong leadership and team management skills.
  • Ability to lead change and motivate employees to develop their skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work effectively within a team environment.
  • Excellent communication and interpersonal skills.
  • Strong skills in customer engagement and service .
  • Proficiency in English reading, writing, and conversation.
  • Strong planning and time management abilities.
  • Ability to motivate and manage staff performance.
  • Ability to address challenges and propose suitable solutions.
  • Fluency  in Arabic is Mandatory .
  • Preferably born and raised in Qatar

    • Apply now

    A big team is looking forward to you. Apply here!

    Du hast noch Fragen? Erfahre mehr über uns auf majorel.com / einstieg .

    Dort findest du auch weitere Stellengesuche von uns.

    ECCO Gulf Majorel Qatar | Human Resources | Taha Fathi Soukrab

    You want to learn more about us?

    Visit us on Eccogulf .

    –––––––––––––––––––––––––––––––––––––––––––––––––– >

    Privacy notice

    إنشاء تنبيه وظيفي لهذا البحث

    Team Leader • Qatar

    وظائف ذات صلة
    • عَرْضٌ مُرَوَّجٌ له
    Emergency Response Coordinator (Contact Center)

    Emergency Response Coordinator (Contact Center)

    ECCO Gulf Majorel QatarDoha, Qatar
    The Emergency Response Coordinator is responsible for managing and coordinating emergency alerts and incidents received from the Call Center and other communication channels.The role involves ensur...أظهر المزيدآخر تحديث: 6 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    EMERGENCY RESPONSE PLANNER

    EMERGENCY RESPONSE PLANNER

    Qatar EnergyDoha, Doha, Qatar
    Support Emergency Response Coordinators to effectively implement emergency response systems and strategies for QatarEnergy and Offshore Operators. Minimum Experience : Min 10 years' of experience in ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
    • عَرْضٌ مُرَوَّجٌ له
    OPERATIONS SUPERVISOR (CRUDE)

    OPERATIONS SUPERVISOR (CRUDE)

    Qatar EnergyAl Wakra, Al Wakra, Qatar
    Refinery & Chemical Plant process units are main production units.Job requires being more vigilant, envisage the problems beforehand and take appropriate, correct, accurate decision to minimize pro...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
    • عَرْضٌ مُرَوَّجٌ له
    Call Center Team Leader (Emergency Response)

    Call Center Team Leader (Emergency Response)

    ECCO Gulf Majorel QatarDoha, Qatar
    Overview ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader (Emergency Response) for our team.This role is pivotal in ensuring the efficient operation of our center, providin...أظهر المزيدآخر تحديث: 5 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    Cost Estimation Engineer M / F

    Cost Estimation Engineer M / F

    SPIE Global Services EnergyAl Wakra, Al Wakra, Qatar
    We currently have an opportunity within SPIE Global Services Energy, Qatar for a.The Cost Estimation Engineer is responsible for preparing, reviewing, and maintaining accurate cost estimates for Ma...أظهر المزيدآخر تحديث: 29 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    GEN. OPERATOR I (CRUDE)

    GEN. OPERATOR I (CRUDE)

    Qatar EnergyAl Wakra, Al Wakra, Qatar
    The incumbent works under the supervision of Supervisor and work direction from Panel operator and has limited decision-making authority as per Refinery IMS Procedures. Years technical training - li...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
    • عَرْضٌ مُرَوَّجٌ له
    TERMINAL OPERATIONS SUPERVISOR

    TERMINAL OPERATIONS SUPERVISOR

    Qatar EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Supervise day-to-day operations on the container terminal and vessels, ensuring efficient handling and movement of containers. Coordinate with Contractor staff and oversee yard and vessel activities...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
    • عَرْضٌ مُرَوَّجٌ له
    HEAD, PLANNING & RELIABILITY

    HEAD, PLANNING & RELIABILITY

    Qatar EnergyAl Wakra, Al Wakra, Qatar
    Establish and implement solar power plant equipment reliability, maintainability and durability strategies together with associated maintenance programs. Oversee power production performance and imp...أظهر المزيدآخر تحديث: 29 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    Senior Condition Monitoring Engineer

    Senior Condition Monitoring Engineer

    NES FircroftAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Job Opportunity : Senior Condition Monitoring Engineer.Industry : Oil & Gas / Energy / Petrochemical.Senior Condition Monitoring Engineer. You’ll provide expert-level diagnostics, troubleshooting, and...أظهر المزيدآخر تحديث: 2 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    SHIFT SUPERVISOR (CONDENSATE)

    SHIFT SUPERVISOR (CONDENSATE)

    Qatar EnergyAl Wakra, Al Wakra, Qatar
    Primary Purpose of Position : • •.Analyze operational challenges within the context of shift management, staff coordination, and business targets. Identify opportunities for improvement and optimizatio...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
    • عَرْضٌ مُرَوَّجٌ له
    Call Center Team Leader (Emergency Response)

    Call Center Team Leader (Emergency Response)

    ECCO Gulf WLLDoha, Qatar
    ECCO Gulf Majorel Qatar is seeking an experienced Call Center Team Leader (Emergency Response) to lead the day-to-day operations of the Emergency Response team, provide leadership and guidance, ens...أظهر المزيدآخر تحديث: 5 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    Static Equipment Lead

    Static Equipment Lead

    NES FircroftAl Wakra, Al Wakra, Qatar
    Bachelor’sDegreeinSciencesorEngineering.Minimum 8 years of relevant experience as Mechanical Engineer in a major project environment within the oil and gas industry and having a broad knowledge of ...أظهر المزيدآخر تحديث: 16 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    LEAD PROCESS ENGINEER (REFORMERS)

    LEAD PROCESS ENGINEER (REFORMERS)

    Qatar EnergyAl Wakra, Al Wakra, Qatar
    Monitors and controls Reformers units performance with respect to energy conservation, catalyst life and performance, product yield and chemical usages to achieve best economic and cost-effective r...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
    • عَرْضٌ مُرَوَّجٌ له
    PIPELINE INSPECTOR

    PIPELINE INSPECTOR

    Qatar EnergyAl Wakra, Al Wakra, Qatar
    Undertakes inspection of Pipeline to establish condition.Prepares inspection reports outlining specific recommendations and liaises with maintenance Engineers and field supervisors regarding their ...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا
    • عَرْضٌ مُرَوَّجٌ له
    Transp. Supervisor(RL SiteII&Off / Barzan)

    Transp. Supervisor(RL SiteII&Off / Barzan)

    Qatar Energy LNGAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    Supervise operational and emergency transport services across all Company facilities.Supervise the activities of assigned personnel in the Transport section and ensure proper strategies are adopted...أظهر المزيدآخر تحديث: 2 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    Construction Lead (Piping)

    Construction Lead (Piping)

    Orion Engineering Services LimitedAl Wakra, Al Wakra, Qatar
    We have a current opportunity for a Construction Lead (Piping) on a contract basis.The position will be based in Qatar / Oman. For further information about this position please apply.Lead and manage ...أظهر المزيدآخر تحديث: 14 منذ أيام
    Emergency Response Team Lead

    Emergency Response Team Lead

    Swan GlobalDoha, Qatar
    Quick Apply
    Purpose : Lead the ERT, coordinate rescues and develop shiftwise emergency readiness during TAR.Reports to : ORYX HSE / Contractor PM | Work Schedule : Schedule3 (12 h / day, 6 d / wk; day or night) | Loc...أظهر المزيدآخر تحديث: 29 منذ أيام
    • عَرْضٌ مُرَوَّجٌ له
    Sr. Material Analyst M / F

    Sr. Material Analyst M / F

    SPIE Global Services EnergyAl Khor and Al Thakhira, Al Khor and Al Thakhira, Qatar
    We currently have an opportunity within SPIE Oil & Gas Services Qatar LLC.Single focal point for all materials and materials related issues to ensure safe deliveries and availability of materials o...أظهر المزيدآخر تحديث: منذ أكثر من 30 يومًا