Guest Service Officer - Communications Center

Overview

Guest Service Officer – Communications Centre at Hyatt Regency Oryx Doha, Doha, Qatar. Front Office, Hourly / Entry Level, Full-time.

About Hyatt Regency Oryx Doha

Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.

The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha’s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers.

About the role

We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service, who have a passion for outstanding customer-tailored service that is both unique and authentic. We believe our guests select our hotel because of our caring and attentive colleagues who provide efficient service and create seamless, intuitive, signature experience making our guests’ stay free from stress and filled with success.

As Guest Service Officer – Communications Centre you will be creating a welcoming experience for our guests through helpful and exceptional service : responsible for answering a high volume of incoming calls to the hotel and responding to the guests’ inquiries, must have good typing skills, a pleasant attitude and excellent phone demeanor. In this position you will be proactively resolving service-related concerns and providing appropriate follow up. This highly visible role gives opportunity for casual conversation and has a direct impact on creating signature experience.

Responsibilities

• Answer a high volume of incoming calls to the hotel and respond to guests’ inquiries with a helpful and professional manner.
• Proactively resolve service-related concerns and provide appropriate follow-up.
• Maintain a pleasant attitude, good typing skills, and excellent phone demeanor to support guest experience.
• Contribute to creating a seamless, signature guest experience.

Qualifications

Benefits

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