Senior Autoline Specialist

JOB PURPOSE The Senior Autoline Specialist ensures optimal performance and support of the Autoline Dealer Management System DMS to enhance dealership operations drive process improvements and maintain data integrity across departments KEY RESULTS AREAS DELIVERABLES AND KEY ACTIVITIES PERFORMANCE RELIABILITY AND MAINTENANCE Ensure consistent system performance minimize downtime and maintain data integrity through regular monitoring updates and audits Monitor system performance and proactively address potential issues Apply regular updates patches and security measures to maintain system stability Conduct routine audits to ensure data accuracy and system integrity Perform regular backups and ensure system availability during critical dealership operations SUPPORT TRAINING AND ADOPTION Provide timely technical support deliver effective training and promote system adoption to enhance user proficiency and satisfaction Serve as the primary contact for troubleshooting Autolinerelated issues and escalating complex problems when necessary Develop and deliver training programs tailored to staff needs Create and maintain user manuals guides and training materials Gather feedback from users to improve support services and training initiatives Handle the communication between Keyloop Almana Group CONFIGURATION CUSTOMIZATION AND INTEGRATION Configure customize and integrate the Autoline system with other dealership applications to meet business needs and enhance operational workflows Configure Autoline modules to align with dealership operations e g Sales Service Parts Finance Customize system features and reports to improve operational efficiency Collaborate with department heads to identify and implement system enhancements Manage integrations between Autoline and other systems e g CRM accounting software ensuring data flow and compatibility Document all configurations customizations and integrations for reference and future use MANAGEMENT REPORTING AND COMPLIANCE Oversee data accuracy generate reports for decisionmaking and ensure compliance with industry regulations and company policies Ensure data integrity within the Autoline system by performing regular checks and audits Generate regular and ad hoc reports for key dealership metrics including sales inventory and financial performance Perform data imports exports and conversions as needed Ensure system compliance with data privacy regulations and dealership policies by implementing access controls and security protocols Regularly review system logs and audits to detect and mitigate potential security risks MANAGEMENT AND CONTINUOUS IMPROVEMENT Lead system projects drive process improvements and recommend new solutions to enhance dealership operations Develop project plans timelines and milestones for Autolinerelated projects Collaborate with crossfunctional teams to implement new modules upgrades and enhancements Identify opportunities to improve dealership processes through technology Stay updated on the latest Autoline developments and industry best practices and recommend system improvements Ensure timely delivery of projects and communicate progress to stakeholders