Hotel Representative cum Tour Guide

An organization built on professionalism, extensive experience, and guest-centricity, Desert Gate was established in 2004 as a supplier of local needs for top-level tour operators in the UAE. Today, it is a full-fledged premium DMC serving the seven emirates of the UAE, Oman, the Maldives, Qatar, and Mauritius. Recognized for its innovative product design and top-notch service, Desert Gate is part of the MTS Globe group, providing access to advanced technology and excellent ground handling services. The Role You will be responsible for : Hotel Representative Welcome Guests at the Airport :

Meet and greet guests, assist with luggage, and escort them to transportation. Assist with Check-in :

Coordinate with hotel reception, ensure guests receive necessary information, and address immediate guest needs. Handle Guest Questions and Queries :

Provide accurate information, assist with bookings, and ensure guests feel valued. Updating Reports on the CRM :

Input guest information, preferences, and feedback accurately and maintain records. Handling Payment Collections for Excursions :

Process payments securely, issue receipts, and confirm bookings. Managing Complaints :

Address guest concerns professionally, escalate unresolved issues, and follow up to ensure satisfaction. Tour Guide Guiding Groups :

Lead tours of Qatar attractions, ensuring safety and engagement. Providing Local Knowledge :

Share insights on attractions, stay updated on new developments, and answer questions confidently. Ensuring Safety :

Monitor safety, handle emergencies, and conduct risk assessments. Creating Memorable Experiences :

Engage guests, tell stories, and offer personalized recommendations. Supporting Sales :

Promote excursions and collect feedback. Coordinating Logistics :

Work with drivers and vendors to ensure smooth operations. Ideal Profile Education & Professional Qualification :

High school diploma; tourism or hospitality training; Qatar Tour Guide License; Qatar driving license or international license convertible under RTA scheme. Experience & Skills :

Customer service experience in tourism, guiding experience preferred, excellent communication skills in English and Romanian, problem-solving ability, knowledge of Qatar attractions is a plus, sales focus, proficiency in handling payments and CRM updates. What's on Offer? Work alongside top talent Attractive salary and benefits Opportunity within a well-performing company

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