ERP Analyst

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Purpose

We are seeking a skilled SAP DBM / VSS Functional Consultant with strong expertise in after-sales service operations.The candidate will have proven experience in implementing, configuring and supporting SAP Vehicle Sales & Service (VSS) / DealerBusiness Management (DBM) modules, specifically in service, workshop and warranty management processes. The consultant will beresponsible for optimizing after-sales operations, enhancing customer satisfaction and ensuring seamless integration with other SAPmodules.

Principal Accountabilities

• Provide functional support and implement enhancements for after-sales service processes in SAP DBM / VSS.
• Configure and manage critical areas of after-sales operations, including service order processing, workshop management,vehicle service scheduling, resource planning, warranty and claims management, and parts and accessories management,ensuring efficient dealership service operations.
• Collaborate with business stakeholders to gather requirements, analyze business needs, and deliver effective SAP solutions.
• Ensure seamless integration of DBM / VSS with related SAP modules such as MM, SD, FI / CO, and CRM.
• Troubleshoot functional / system issues, prepare documentation, and deliver end-user training and support.
• Support system upgrades, rollouts, and process improvements in after-sales operations.
• Work closely with SAP ABAP developers to design and deliver custom enhancements, reports, and interfaces.
• Engage in requirement gathering, preparation of functional specifications, and collaboration with technical teams to implementsolutions.
• Demonstrate strong problem-solving and communication skills, with the ability to interact effectively with business users.
• Apply deep knowledge of workshop operations, warranty / claims management, and parts management to support businessobjectives.

Required Qualifications

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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