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Assigns guests to the proper rooms upon checkin Answers customer queries via phone online or in person Manages phone and online reservations and event bookings Processes customer payments and verifies credit card information Maintains accurate records of bookings and payments Escalates more critical issues and concerns to supervisor or appropriate teams Skills Have knowledge of hotel rates packages discounts and how to handle each of them accordingly Have thorough knowledge of hotel credit policies and procedures Develop a thorough knowledge of rooms location types of room and rooms operation Have a thorough knowledge on Opera and registration operation Have knowledge of the hotel property hotel and staff service with hours of operation Have a good knowledge of reservation department starting from handling the same day reservation future bookings when necessary and have knowledge of cancellation Policy and No Show Have full knowledge of handling internal external calls Familiarity with office equipment Excellent verbal and written communication skills Customer service and customerfocused attitude Organized resourceful and multitasking Problemsolving and ability to work under pressure Filing recordkeeping and scheduling Processing transactions and correspondence tools Active listening and professional appearance