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Company Description

Founded in in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

• To coordinate all internal and external correspondence, incoming mail, and appointment diary for the HOD.
• To keep daily, weekly and monthly reports organized by date, including daily quality control reports, maintenance requests, incident reports etc.
• To be familiar with all maintenance contracts and to ensure these are renewed in time annually.
• To ensure all warranties of equipment are monitored and kept up-to-date.
• To prepare all purchase order requests for the engineering department.
• To handle and manage the petty cash as per company procedure.
• To ensure that the preventative maintenance program is being executed and reported.
• To work closely with the housekeeping department.
• To provide a courteous, professional, efficient and flexible service at all times.
• To be fully conversant with all services and facilities offered by the hotels.
• To utilize OPERA PMS as and when required.
• To ensure that the engineering office and surrounding area is kept clean and organized at all times.
• To ensure all guests complaints are logged and brought to the attention of the hotel manager and entered in guest profile.
• To ensure that an efficient and accurate filing system, both manual as well as electronically is maintained at all times.
• To carry out any other reasonable duties and responsibilities as assigned.
• To use computer system for all work orders.

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