Guest Service Associate

Primary Duties & responsibilities include but not limited to :

• Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
• Responsible to train all employees on the service standards and any other service enhancement measure.
• Over all responsibility of staff grooming and personal appearance maintenance
• Coordinate with the Restaurant Manager to overcome cultural difficulties encountered by customers.
• Identify prospective customers and compile information on competitive products.
• Meet, greet upon arrival and departure, and seat VIPs. Make courtesy visits to tables
• Assist the restaurant manager in the proper organization and running of the restaurant.
• To manage and oversee an effective guest reservation process
• Assist employees and guests by handling guest feedback, both written and verbal and include investigation into guest complaints
• Help clients to feel assured that their concerns have been heard and communicating with them by phone, email and in person, to give them feedback on how it was resolved.
• Analyzes customer’s feedback, information and make strategies to improve the quality of the service provided.
• Supervising the floor to ensure that all standards are met through all guest’s interactions
• Coordinating with the Restaurant Manager and Chef in charge to maintain a wow experience across the restaurant including FOH, BOH and delivery operations.
• Organize and conduct pre-shift briefings communicating pertinent information to the staff
• Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
• Solicit feedback from guests concerning the service and food
• Ensure all safety and security policies and procedures are followed within the restaurant.
• Perform all assigned duties as assigned by managers

Skills

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