Bellman

Job Description

Achieve Quality Audit result of 95% and above through consistent documented trainings.

Achieve the highest Guest Satisfaction measured by TRUST YOU platform.

Be smart, well groomed, friendly and cheerful whilst exhibiting the highest standards of Rixos hospitality all the times.

Check Hotel situation, occupancy, functions, groups, VIPs.

Show fullest cooperation and respect within the team and other departments

Be aware of the daily activities and has product knowledge of all the hotel facilities.

Utilize interpersonal and communication skills to lead, influence, and encourage the team; advocate sound financial / business decision-making; demonstrate honesty / integrity; always lead by example.

Build mutual trust, respect, and cooperation among team members.

Ensure the services are up to the required standard.

Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.

Assure that every luggage is covered with a baggage claim tag.

Attend to guests complaints / requests and liaise with the department concerned to ensure immediate follow up.

Report any unusual occurrences or requests to the Concierge desk.

Be aware of the hotel accident Prevention Policies.

Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.

Maintain accurate records / documentation, as per operational and organizational requirements.

Responsible for lobby paging services under the supervision of Concierge.

Practice suggestive selling and able to familiarize guests to hotel facilities.

Co-ordinate with Front Office to ensure that payment of guest folios is protected at all times, vis‑à‑vis scanty baggage procedure & release of guest bags on departure.

Escort guests to their rooms. For the first time guests, explain hotel facilities. In the room explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.)

Ensure luggage is placed neatly on luggage rack for guest to unpack.

Organize, manage and supervise the delivery and retrieval of luggage while managing speedy and efficient car parkings especially, during large events.

Ensure that all guests are greeted on arrival & departure of the hotel and escort each individual to the right direction.

Review log book, verify outstanding and follow up pending. Identify any special assignment for the day

File daily shift reports systematically under the supervision of Bell Captain

Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time.

At the end of the shift, endure a complete handover to the next shift for a smooth running of the operations.

Invest time in knowing and understanding Guest in house to maximize the quality of their stay.

Ensure prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

Handle telephone calls at the Concierge desk when required

Excellent knowledge of the hotel emergency, fire and safety procedures.

Attend training schedules as per schedule.

Any other duties, which may be assigned to them from time to time as directed by their Supervisor or Manager.

Qualifications

University Degree / Diplomain any field.

Minimum 1 year in a similar role.

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