Customer Support - M&D Engineer
GE VernovaDoha, Ad-Dawhah, Qatar1 day ago
Job descriptionBachelor’s degree in electrical engineering and required technical experience of minimum 5 years in M&D Full understanding of Dissolved Gas Analysis principles Fluent in English and preferably one other region-specific language Experience in troubleshooting electrical, electronic, and mechanical systems Exceptional interpersonal and written / verbal communication skills Must be able to wear all required personal protective equipment as required Competency with MS Office Competency in GE Vernova M&D Equipment and Systems (MS 3000, DGA, Kelman, Hydran, Transport X etc) Commissioning, troubleshooting Experience with root cause analysis methodologies Previous experience with Industrial network protocols e.g. IEC 61850, DNP3, Modbus Available to travel minimum 30% of the time Driving license for car Mid-Senior level Full-time Health Care Provider Industries : Electric Power Generation
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Overview
The M&D Engineer is the main contact to support Monitoring and Diagnostic products for the Gulf cluster and occasionally in MENAT region.
He / She will capture customer and internal technical issues, create resolution plans and assure completion to the customers satisfaction.
What impact you’ll make
- Provide advanced application technical support to Gulf customers in the utilization of supplied products through phone, email, remote desktop, and site visits if required.
- Provide clear articulation and prioritization of customer issues
- Perform detailed troubleshooting and data analysis
- Interface with all stakeholders to ensure completion of customer issues
- Full ownership on customer cases from inception to resolution
- Repair cases management when work is executed by internal or external stakeholders
What You’ll Do
What Will Make You Stand Out
Additional Information
Relocation Assistance Provided : Yes
Seniority level
Employment type
Job function
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Support Engineer • Doha, Ad-Dawhah, Qatar
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