FM Operations Manager

Accountabilities

Main focus will be on ensuring that all assigned tasks are met in a professional and timely manner. You will be expected to be available as business dictates and ensure maintenance standards are adhered to. As part of the MPFM team you will be expected to attend management meetings (if required) and be proactive in improving our business. You will take ownership of the role and responsibilities and respect all work colleagues. You will be expected to report immediately any circumstances that might bring the company into disrepute or cause loss / damage to any of the company’s or landlord’s assets.

Duties and Responsibilities

• Ensure that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the institution’s needs.
• Complete a review of existing standards and procedures, while implementing new best practices to ensure a seamless delivery of FM Operations and FM Services.
• To ensure systems, procedures and resources are in place to ensure those needs are delivered.
• Produce quarterly reports on service usage and service issues to ensure management receive appropriate information in an accurate and timely manner.
• Support Head of Facilities in the strategic implementation of new working practices to ensure the successful roll out of initiatives which will result in consistency to customers and improvement overall service offering.
• People management responsibilities for FM team including : Recruitment, development and performance reviews. Leading, monitoring, motivating and inspiring the team; providing guidance and support. Manage rotas to ensure adequate cover at all times to ensure the provision of a consistent service. – Ensure that the team are correctly attired and project a professional image at all times.
• Undertake weekly building audits and Health & Safety checks and compile risk assessments for projects.
• Provide support and guidance on H&S related matters to other teams.
• Manage the FM workflow actions for all new starters, leavers and changes in a timely manner – including undertaking Induction training sessions.
• Respond to any maintenance issues reported by the Buildings and liaise with the Head of Facilities and / or third parties to rectify any issues.
• Investigate and implement Value Adds and new initiatives to enhance work place.
• Dealing with any shortfalls in service delivery in a timely manner through effective coaching and mentoring and ultimately if necessary, through performance management mechanisms available.
• Assist Head of Facilities where necessary in Incident Management and Business Continuity.
• Provide cover within the team as and when required, including deputizing for the Head of Facilities tasks during periods of sickness and annual leave.
• Undertake any other duties associated with the nature of this role which may be required from time to time.

Skills

Language

Specialized Training / Knowledge Required

Qualifications

Degree in Mechanical, Electrical of Civil Engineering.

Experience

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