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Guest Service Center Agent

Ezdan Holding GroupDoha, Ad-Dawhah, Qatar

30+ days ago

Job description

Job Summary :

As a Guest Service Center Agent, you will be responsible for providing excellent customer service and support to guests, handling inquiries, resolving issues, and ensuring a positive experience for all visitors.

Job Responsibility :

Greet and assist guests in a friendly and professional manner
Respond to inquiries via phone, email, and in person
Process reservations, cancellations, and changes
Resolve guest complaints and ensure satisfaction
Maintain accurate records of interactions and transactions
Collaborate with other departments to ensure guest needs are met
Assist with special requests and accommodations

Candidate Requirements :

High school diploma or equivalent; hospitality or customer service training is a plus.

Proven experience in a customer service role.

Excellent communication and interpersonal skills.

Ability to remain calm under pressure and handle difficult situations with tact.

Strong organizational skills and attention to detail.

Proficiency in MS Office, E-connect and PMS Opera systems.

Fluency in multiple languages is a plus.

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Guest Service Agent • Doha, Ad-Dawhah, Qatar