Operations Support LeadConfidential • Qatar
Operations Support Lead
Confidential • Qatar
28 days ago
Job descriptionPlatform Operations : Oversee the day-to-day operation and maintenance of the TASMU Platform, ensuring high availability and reliability. Team Leadership : Manage a team of operations and support staff, providing guidance, mentoring, and fostering a culture of collaboration and excellence. Azure / Google Cloud Management : Monitor and optimize the platform's performance on Azure / Google Cloud, including cost management and resource allocation. Incident Management : Develop and implement incident response procedures, leading the team in resolving critical issues promptly and effectively. Security and Compliance : Collaborate with the security and compliance team to enforce best practices and compliance standards, ensuring the platform's integrity and data security Capacity Planning : Evaluate system performance and resource utilization to plan for future scalability and growth Vendor and Partner Management : Liaise with third-party vendors and technology partners to ensure the seamless integration and functionality of the platform. Documentation : Maintain comprehensive documentation of system configurations, processes, and procedures. Continuous Improvement : Identify opportunities for process optimization and automation to enhance operational efficiency. Emergency Preparedness : Develop and maintain disaster recovery and business continuity plans. Standards : Support adoption of ITIL and service management best practices Budget Management : Manage the operations budget, including forecasting and expenditure tracking Reporting : Prepare and present regular reports to senior management on platform performance and operational metrics.
contact : [HIDDEN TEXT]
Education
Post Graduate Diploma in Computer Applications (PGDCA), Bachelor Of Technology (B.Tech / B.E), Bachelor Of Computer Application (B.C.A), Master in Computer Application (M.C.A)
Skills Required
It Operations, Itil, Performance Optimization
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