Operations Support Lead

ConfidentialQatar

10 days ago

Job description

Platform Operations : Oversee the day-to-day operation and maintenance of the TASMU Platform, ensuring high availability and reliability.

Team Leadership : Manage a team of operations and support staff, providing guidance, mentoring, and fostering a culture of collaboration and excellence.

Azure / Google Cloud Management : Monitor and optimize the platform's performance on Azure / Google Cloud, including cost management and resource allocation.

Incident Management : Develop and implement incident response procedures, leading the team in resolving critical issues promptly and effectively.

Security and Compliance : Collaborate with the security and compliance team to enforce best practices and compliance standards, ensuring the platform's integrity and data security

Capacity Planning : Evaluate system performance and resource utilization to plan for future scalability and growth

Vendor and Partner Management : Liaise with third-party vendors and technology partners to ensure the seamless integration and functionality of the platform.

Documentation : Maintain comprehensive documentation of system configurations, processes, and procedures.

Continuous Improvement : Identify opportunities for process optimization and automation to enhance operational efficiency.

Emergency Preparedness : Develop and maintain disaster recovery and business continuity plans.

Standards : Support adoption of ITIL and service management best practices

Budget Management : Manage the operations budget, including forecasting and expenditure tracking

Reporting : Prepare and present regular reports to senior management on platform performance and operational metrics.

contact : [HIDDEN TEXT]

Education

Master in Computer Application (M.C.A), Post Graduate Diploma in Computer Applications (PGDCA), Bachelor Of Technology (B.Tech / B.E), Bachelor Of Computer Application (B.C.A)

Skills Required

It Operations, Itil, Performance Optimization

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