Operations and Process Improvement Specialist

Operations and Process Improvement Specialist

Join to apply for the Operations and Process Improvement Specialist role at Commercial Bank

About Commercial Bank of Qatar

Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar’s economic development by offering a range of personal, business, government, international and investment services. We believe in empowering our employees, providing them with opportunities for growth and professional development. By joining us, you’ll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential. Join us in shaping the future of banking!

Job Summary

Providing centralised control of all strategic operational & IT activities of Sadara to meet all business requirements. Collection, dissemination and control of management information and preparation of critical presentations for management key resource for the Management Information System, Performance management data extraction, analysis & reports. Ownership and control of Sadara Performance / KPI exercises, preparing lists, follow ups. Central hub for premium banking team to manage requests from all channels.

Key Accountabilities

Management Information Systems (MIS)

• Maintain and enhance CRM dashboards tailored for multiple job roles (RM, SRM, Team Leader, and Management).
• Analyze Sadara dashboard data and submit periodic variance reports to ensure data accuracy and integrity.
• Generate CRM call reports and manage their distribution and follow-ups to maintain key client contact strategies.
• Manage centralized staff data, ensuring timely updates and accuracy.
• Collect and centralize monthly MIS data in collaboration with relevant teams.
• Administer and manage role-based system access for Sadara team members.
• Oversee shared drive regularization to support efficient file management.

Business Continuity & Operational Support

Performance Management

Reporting & Compliance

Training & Onboarding

Strategic Insights & Continuous Improvement

Health, Safety & Environment (HSE)

Competencies

Required Qualifications

Required Experience

Knowledge & Other Skills

Why Commercial Bank

At Commercial Bank, we don’t just offer careers, We shape futures by pioneering digital transformation in Qatar’s banking sector, blending digital-first approach to redefine banking through innovative solutions.

We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.

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