Receptionist - EMEA

A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from checkin through checkout and complete audits as required.

What will I be doing

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Ensure an efficient reception experience for Guests including check in / out and complete audit procedures as required
• Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and or other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses when required and assist with the Night Teams training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use upselling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Follow company brand standards
• Assist other departments as necessary

EOE / AA / Disabled / Veterans

What are we looking for

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

Key Skills

Multi‑line Phone Systems, Customer Service, Computer Skills, QuickBooks, Medical office experience, Office Experience, Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette

Employment Type : Full‑Time

Experience : years

Vacancy : 1

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