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Executive Director – Center for Patient Experience and Staff Engagement
Hamad Medical CorporationDoha, Ad-Dawhah, Qatar23 hours ago
Job descriptionVisionary leader capable of driving a culture of compassion, empathy, and respect across all levels of the organization. Skilled in leading large, multidisciplinary teams and managing complex projects across decentralized facilities. Excellent change management capabilities with a proven ability to influence clinical and non-clinical stakeholders. Demonstrated ability to integrate patient experience strategies into organizational goals and clinical quality frameworks. Minimum of 15 years of progressive experience in healthcare, including at least 5 years in a senior leadership role overseeing patient experience, person-centered care, or service excellence in a large, complex, and preferably decentralized healthcare organization. Demonstrated experience in implementing international patient experience frameworks (e.g., Planetree, Press Ganey, IHI, Beryl Institute). Exposure to person-centered care methodologies including shared decision-making, empathy-based communication, and care co-design with patients and families. Experience in multicultural healthcare settings; GCC or international healthcare systems experience is an asset. Master’s degree in healthcare administration, business, quality, or a related field (PhD or equivalent qualifications in a relevant discipline is desirable).
Essential Skills and Competencies
- Strong command of patient experience design and deployment in hospital and outpatient settings.
- Demonstrated ability to use data and patient feedback to drive service excellence and patient engagement improvements.
- Proficiency in developing performance monitoring tools and KPIs for patient experience outcomes.
- Sound understanding of regulatory and accreditation requirements related to patient care and service quality.
- Experience with digital tools, mobile apps, and technologies to enhance patient and family engagement.
Leadership and Management Competencies
Experience
Education
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Executive Experience • Doha, Ad-Dawhah, Qatar
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