IT Support Engineer

The IT Support Engineer (ITSE) monitors and maintains the computer systems and networks of an organization. The ITSE may install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person. Depending on the size of the organization, ITSE’s role may span one or more areas of expertise. Organizations increasingly rely on computer systems in all areas of their operations and decision making processes. Therefore it is crucial to ensure the correct running and maintenance of the IT systems.

Duties And Responsibilities

• Develop and update school IT policies and procedures to maintain state of the arc processes and practices.
• Monitor and maintain the school IT Infrastructure.
• Install and configure computer hardware, operating systems and applications (Desktops, Laptops & Servers).
• Monitoring and maintain data systems and networks.
• Monitor and enable school telecommunication networks and systems (eg.Ooredoo)
• Technical support school users through a series of actions, to help set up systems or resolve issues.
• Troubleshoot system and network problems, diagnose, and solve hardware or software faults.
• Replacing parts as required.
• Provide daily support, including procedural documentation and relevant reports.
• Support the rollout of new applications.
• Prioritize and manage open cases effectively (Technical).
• Test and evaluate new technologies to meet school requirements (Technical)
• Provide recommendations to improve the organization’s IT systems.
• Monitor the Internet and email usage of school users.
• Install, configure & troubleshoot Promethean Boards and guide / teach the users through its features and usage.
• Support development of IT plans and strategic goals.
• Install / Configure “Microsoft Classroom” to meet the requirements suggested by school IT Committee.
• Prepare all IT support for school activities like (Debates, Assembly Hall Presentations, Auditorium Presentations, Conferences… etc.) and support the activities with required IT tools.
• Update the school SMS System and communicating with parents by sending announcements and notifications (Using the SMS System).
• Check & patch required Microsoft updates on all school desktops and staff laptops.
• Install required Microsoft Office applications and configuring their updates.
• Manage “Shutting Down” procedures in case of emergencies (Like Electricity Shutdown).
• Assist in installing required applications on school’s tablets based on education and teachers’ requirements.
• Install and Deploy Symantec End Point Protection.

Qualifications

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