Night Manager

AccorHotelQatar

4 days ago

Job description

We are seeking a detailoriented and customerfocused Night Manager to join our team in Swissotel Corniche Park Towers Doha. As a Night Manager you will play a crucial role in ensuring smooth operations and exceptional guest experiences during night shifts at our prestigious hotel.

Responsibilities

Oversee all aspects of hotel operations during night shifts maintaining high standards of service and efficiency.
Act as the primary point of contact for guest inquiries, concerns and feedback ensuring prompt and satisfactory resolution.
Lead, motivate and inspire the night shift team to consistently deliver exceptional service.
Monitor and manage guest satisfaction implementing proactive measures to enhance the overall guest experience.
Handle escalated guest issues with professionalism, empathy and effective problem‑solving skills.
Prepare review and monitor guest accounts ensuring accuracy and addressing discrepancies promptly.
Conduct regular safety and security checks throughout the property during night hours.
Train and mentor staff to uphold the highest standards of hospitality and foster a positive work environment.
Ensure compliance with hotel policies, procedures and industry standards.
Prepare detailed shift reports and communicate effectively with the management team for proper follow‑up and action.
Collaborate with other departments to ensure seamless guest experiences and efficient operations.

Qualifications

Minimum of one year of supervisory experience in hotel front office operations

Proficiency in Opera CRS, Opera PM, Opera Sales & Catering, MS Outlook, Word, Excel and PowerPoint

Excellent written and verbal communication skills with strong interpersonal abilities

Proven leadership experience with the ability to inspire and develop team members

Exceptional guest service skills and a customer‐centric mindset

Highly organized, detailoriented and able to multitask effectively

Ability to work night shifts and adapt to a flexible schedule

Strong problem‑solving skills and the ability to make decisions under pressure

Knowledge of hospitality industry standards and best practices

Resilient and able to thrive in a fast‑paced dynamic environment

Diploma in Hotel Management or related field (preferred)

Previous international hospitality experience (preferred)

Multilingual skills (advantageous)

Arabic Language is preferred

Additional Information

Your team and working environment :

Life is a journey. Live It well.

Are you a highly organized and proactive individual with a passion for the hospitality industry? This role offers a unique opportunity to be at the heart of our hotels operations providing critical support to our leadership team. If you thrive in a fast‑paced environment with a passion to do and have exceptional communication skills we want you on our team. Join us and play a key role in delivering exceptional guest experiences and driving our hotels success.

Remote Work : No

Employment Type : Fulltime

Key Skills

Restaurant Experience, Kitchen Experience, Inventory Control, Hospitality Experience, Dayforce, Lean Six Sigma, Management Experience, Facilities Management, Warehouse Experience, Supervising Experience, Restaurant Management, Commercial Cleaning

Experience : years

Vacancy : 1

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Manager • Qatar