Hybrid Partnership Specialist (Field & Phone) – 3-Month Fixed-Term Contract (Renewable)

Overview

Hybrid Partnership Specialist (Field & Phone) Contract Type : Fixed-term – 3 months, with the possibility of renewal

Location : Across Qatar

Work Mode : Hybrid (Field visits + Phone / Teams communication)

Reporting to : Project Lead – Retiree Discounts Program

Position Summary

This is a dynamic B2B partnerships role that combines fieldwork with remote outreach to source, upgrade, and activate merchant offers for a targeted benefits program. The role involves managing the full partnership lifecycle — from initial outreach and negotiation through to training, go-live readiness, and early-stage support. The goal is to deliver enhanced offers with stronger discounts and value-adds, while ensuring smooth technical and operational onboarding of merchants.

Contract Details

Contract Type : Fixed-term – 3 months , with the possibility of renewal based on performance and program needs

Duration : Fixed-term 3-month contract

Extension : Renewable, subject to performance and program requirements

Responsibilities

• Merchant Pipeline & Outreach
• Prioritize merchants by tier and location to plan effective field visits
• Execute a structured 3-step outreach process (email / WhatsApp → phone → Teams or in-person meetings)
• Maintain clear and up-to-date records of all communications and status updates in CRM
• Negotiation & Offer Enhancement
• Present standard discount tiers and negotiate better terms and value-adds
• Secure bilingual (Arabic / English) agreements with minimal revisions
• Handle objections while maintaining value for end beneficiaries
• Define and finalize redemption methods : QR codes (default), vouchers, or POS / API where applicable
• Content Collection & Handover
• Collect and submit all required merchant content (logos, photos, branch details, bilingual descriptions)
• Ensure complete documentation is submitted same-day and any gaps are resolved within 48 hours
• Training & Enablement
• Conduct remote or on-site training sessions with at least two merchant staff (e.g., manager + backup)
• Provide clear guidance on system usage, redemption flow, and escalation processes
• Deliver training materials and recordings in both Arabic and English
• Go-Live Preparation
• Confirm brand-compliant promotional assets are correctly placed in-store and online
• Verify all branches are mapped accurately and photographed for documentation
• Activation, Testing & Hypercare
• Run test redemptions and ensure a successful first real transaction within 7 days of go-live
• Offer daily check-ins during the first operational week to stabilize performance
• Reporting & Documentation
• Maintain accurate records of activities, progress, and merchant performance
• Submit weekly updates covering KPIs, merchant status, issues, and timelines
• Collaboration
• Coordinate with relevant internal teams for content publishing, legal sign-off, and technical support
• Escalate issues promptly with clear documentation

Key Performance Indicators (KPIs)

(Exact target metrics to be shared during onboarding.)

Candidate Profile

Experience

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Other Requirements

Seniority level

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