In-flight Entertainment & Connectivity Quality Specialist (m / f / d)

In-flight Entertainment & Connectivity Quality Specialist (m / f / d)

Join to apply for the In-flight Entertainment & Connectivity Quality Specialist (m / f / d) role at Halian

In-flight Entertainment & Connectivity Quality Specialist (m / f / d)

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Join to apply for the In-flight Entertainment & Connectivity Quality Specialist (m / f / d) role at Halian

IFEC Quality Specialist

Be part of our Product Development & Design Division as IFEC Quality Specialist in Doha.

Job Title : IFEC Quality Specialist

Be part of our Product Development & Design Division as IFEC Quality Specialist in Doha.

As the IFEC Quality Specialist, you will be responsible for generating detailed performance, usage, and SLA compliance reports, conducting regular quality checks, and monitoring system effectiveness across different fleets. It involves close coordination with engineering teams and suppliers to identify and resolve connectivity issues, verify service delivery, and contribute to continuous improvement of the passenger connectivity experience.

Some of the tasks include the following :

• Monitor and access performance portals and supplier dashboards for each connectivity system on a daily and weekly basis to track service status, performance metrics, and incident logs across different aircraft types.
• Generate comprehensive monthly and quarterly performance reports that include detailed analysis of bandwidth usage, user session trends, service uptime, by aircraft type, supplier, and route network.
• Analyze SLA compliance for each supplier by comparing actual system performance against contractual KPIs (e.g., minimum availability %, latency) and escalate discrepancies or persistent issues to management and vendor contacts.
• Manage data dashboards and automated reports using tools like Power Point that present IFEC quality performance, usage insights, and refund case volumes in a visual and accessible format for Management.
• Conduct routine quality checks and validation tests on IFEC portals across various fleets, including Wi-Fi login flows, portal content access, digital menu accuracy, and responsiveness to user interaction.
• Perform functional testing and verification for any new or updated digital features, content, or layout changes on the passenger portal, ensuring successful deployment across all aircraft configurations and reporting any inconsistencies or bugs.
• Perform other department related duties as directed by Line Manager or Head of Department.

About you

We are looking for a passionate and dynamic professional to join the Product Development and Design.

Halian Group :

With over 28 years of experience, we have come to understand that innovation is the only way to provide agile, practical solutions that transform businesses and careers.

Our resourcing and smart services help you to realize tomorrow’s potential. Discover the amazing things possible when you bring the right people and the right technologies together.

At Halian, we recognize that diversity, equity, and inclusion (DEI) are essential to building high-performing teams for our clients. We are committed to connecting organizations with top talent from all backgrounds, ensuring that every individual feels valued, respected, and empowered to contribute their unique perspectives. We encourage applications from all qualified candidates, regardless of race, gender, disability, or any other characteristic that makes them unique. By fostering diverse and inclusive workplaces, we help our clients drive innovation, enhance collaboration, and better reflect the communities they serve.

In-flight Entertainment & Connectivity Quality Specialist in Doha, Qatar

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Job function

Marketing, Public Relations, and Writing / Editing

Industries

Staffing and Recruiting

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