Food & Beverage Outlet Manager

Role : Food & Beverage Outlet Manager

Location : Fraser Suites, Doha - Qatar

Salary : Competitive

Frasers Hospitality is looking for a Food & Beverage Outlet Manager to join the team at Fraser Suites, Doha. As Food & Beverage Outlet Manager, you will manage and coordinate all efforts of the Food & Beverage Outlets, to ensure efficient, prompt, courteous, consistent quality and proactive service for all guests. You will be a hands-on operator who, using your knowledge and experience, will motivate, educate and inspire the team and ensure a first-class guest experience is delivered.

What you will be doing as Food & Beverage Outlet Manager :

• To work together with all other hotel departments and to ensure that all Food & Beverage and Banqueting employees fully cooperate with staff from other hotel departments at all times.
• To ensure regular team, section and departmental meetings are held and that the results / outcomes are recorded, reported to the departmental management, filed and followed up.
• To respond to positive or negative feedback received directly from guests or via comment cards / feedback systems and to develop strategies to address potential service shortfalls.
• To ensure that pre-shift and post-shift briefings are conducted with all Food & Beverage and Banqueting employees to make sure that all necessary information is communicated, all problems are followed up and that all employees are aware of current VIP guests, hotel & restaurants promotions and room rates.
• To be aware of local market competition, to monitor trends within the industry and make suggestions on how these could be implemented in our hotel.
• To assist in managing all F&B and Banqueting outlets in the hotel, including room service, mini bars and outside catering and to ensure that the F&B and C&B teams deliver consistent quality service.
• To regularly check the service quality provided by the Food & Beverage and Banqueting employees by means of customer comments, feedback during departmental & management meetings, etc. and to actively promote all ongoing incentive programs & guest feedback schemes and to communicate the results of such programs / schemes to the Food & Beverage Manager on a regular basis.
• To lead the day-to-day operation of the Food & Beverage department.
• To ensure that Standard Operating Procedures are in place for all Food & Beverage sections and that they are updated frequently and adhered to at all times.
• To make sure that appropriate fire evacuation procedures are in place for all Food & Beverage and Banqueting sections, that all Food & Beverage and Banqueting employees are aware of them and that regular departmental fire drills are carried out.

What we’re looking for :

You have proven experience in a similar role with excellent communication skills, being able to lead and inspire people to be their best. You are an enthusiastic individual with a passion for food & beverage, and customer service. You will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. You have a hands-on attitude with attention to detail and experience in working in the Food & Beverage department. If you are an excellent communicator and problem solver this role will help you develop these skills further, bridging communication between customer and management.

Who are Frasers Hospitality?

Conceived with the lifestyle preferences of today’s discerning travelers in mind, Frasers Hospitality has three award-winning branded serviced residences offerings – the, and , as well as , a second-tier brand targeted at the road warrior and , a design-led hotel residence aimed at the Millennial business traveler.

With 80% of our residents from Fortune 500 and Forbes-listed companies, Frasers’ intrinsic understanding of the importance of excellence in service and innovation in meeting the evolving needs of corporate travelers is reflective in the number of prestigious accolades garnered over the years.

In addition to competitive rates of pay we also offer a range of great benefits.

Interested?? Click Apply Now

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion / belief, sexual orientation or age.