IT Technical Support Specialist

Responsibilities

Test and evaluate existing network systems. Perform regular maintenance to ensure that networks operate correctly. Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems. Responsible for a variety of recovery tasks (e.g., installing and testing replacement hardware and software, keeping customer apprised of work status). Work often as part of a team of technicians to resolve high-priority situations; work independently on routine (lower-priority) problems. Work well in high-pressure situations (e.g., computer or system shutdowns). Train users in how to use new hardware, software; use new features of existing software; etc. Hands-on experience in Office 365 and Azure administration, including Exchange Online, Teams, SharePoint, Azure AD, security settings, and user / resource management. Qualifications

Hands-on experience in Office 365 and Azure administration, including Exchange Online, Teams, SharePoint, Azure AD, security settings, and user / resource management. Certifications : Microsoft Certified : Azure Administrator, Microsoft Certified : Cybersecurity Architect / Solutions Architect, Cisco Certified Network Associate (CCNA), Microsoft 365 Administrator

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