Guest Relations Agent

Description The Four Seasons Hotel Doha is looking for a Guest Experience Agent. The candidate must have a commitment and passion for ensuring the best in guest services and creating a welcoming first impression and lasting farewell. This position reports to the Guest Experience Manager. This is a highly visible role representing Four Seasons Hotel Doha and managing the day to day activities of the Guest Relations Team.

Essential Functions

Coordinates and liaises with various departments to ensure the hotel provides the highest level guest experiences

Meets and greets arriving and departing guests; Provides genuine hospitality and recognition, acts as host / hostess

Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.

Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Develop healthy and happy relation with other front office team members in particular and all hotel employees in general

Ensure all local and corporate policies, work rules and benchmark standards are properly applied

Utilize Golden appropriately for a maximum guest recognition / satisfaction

Developing guest connection and gain feedback from the guest regarding their overall stay or specific issue in particular then actively seeking solution to resolve the problem

Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests

Prepare and double check guest arrival of the day, prepare welcome arrival packages (Hotel Map, Jogging Map, key packet, Welcome card / letter, activities schedule, correct room assignment based on guest reservations

Prepare welcome card / letter for four seasons employee who stay on a complimentary stay or employee rate and obtain signature of Front Office Manager / Director of Rooms

Perform smooth check in and check out process based on benchmark standard

Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift

Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone

Actively report Glitch that occurred during shift to Supervisor or Guest Relations Manager

Accepts reservations, changes and cancellations in the absence of Reservations Department Staff. Can answer guest calls and direct them appropriately in the absence of a Communications Operator

Perform any additional duties as assigned by Guest Relations Manager / Front Office manager or Director of Rooms

Seeking opportunity of possible upselling guest to higher room category, Spa, Food and Beverages and other hotel activities that generates revenue

Preferred Qualifications and Skills

Degree Holder, preferably in hotel and restaurant management

2-4 years of experience as a Guest Relations Agent

Excellent command in English, and Russian

Our Offering

Opportunities to build a successful career with global potential

Unique strong culture - diversity of 50 different nationalities

Living accommodation in high quality, well-resourced apartment

Excellent Training and Development opportunities

Employee Recognition Programs

Complimentary nights at FS Hotels Worldwide

Paid annual home leave tickets

Complimentary meals in employee restaurants

Free transportation to work

Medical coverage

Work Authorization The hotel will apply for the work authorization for a successful candidate.

Learn more about employment with Four Seasons You could also learn more about employment with Four Seasons via the following channels :

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