Lead Project Manager

Overview

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. What You’ll Do

As a

Lead Project Manager , you will be responsible for ensuring the successful delivery of Sprinklr integrations by leveraging standardized connectors and customized enterprise software solutions in complex customer environments. You will : Own end-to-end project delivery, from pre-sales through go-live and transition to success teams. Gather business, functional, and technical requirements from customers and vendors. Define project scope, deliverables, roles, and responsibilities in collaboration with client stakeholders. Develop and manage project plans, schedules, UAT documentation, trackers, and kick-off presentations. Conduct milestone reviews and ensure all project phases are completed as per Sprinklr standards. Drive alignment across stakeholders, including Sprinklr Engineering, Product, and client teams. Monitor and assign work across cross-functional project teams to meet business objectives. Identify and mitigate project risks, manage issues, and escalate blockers where necessary. Lead and motivate cross-functional teams and resolve conflicts with sound judgment. Ensure smooth project handoff post go-live with all necessary documentation. Who You Are & What Makes You Qualified

Bachelor’s / Master’s degree in Engineering or a related field. 5+ years of technical project management experience, preferably in a customer-facing IT / Enterprise SaaS environment. 3+ years of experience working closely with engineering teams. Proven experience managing large-scale customer programs with US-based clients. Strong understanding of project management tools and methodologies. Excellent communication and stakeholder management skills — able to clearly articulate complex technical concepts to diverse audiences. Strong documentation and planning skills. Familiarity with APIs, application-layer protocols (e.g., HTTP), and tools like Postman or SOAP UI. Ability to thrive in a dynamic, fast-paced environment with minimal supervision. A proactive problem-solver with a passion for customer success and operational excellence. About Sprinklr & Benefits

We focus on our mission : Sprinklr was founded in 2009 to solve a big problem : growing enterprise complexity that separated brands from their customers. Our vision is to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. We offer a comprehensive suite of benefits designed to help each member of our team thrive, including voluntary healthcare coverage where applicable, paid time off, mentoring programs, and continuous learning opportunities. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. Why You’ll Love Sprinklr

We’re committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. For full-time employees, we provide comprehensive health plans, well-being programs, and financial protection for you and your family through global and localized plans. We focus on our mission : Sprinklr aims to enable every organization on the planet to make their customers happier and to be the world’s most loved enterprise software company. EEO - Our philosophy : Sprinklr is an equal-opportunity workplace. We comply with applicable equal employment laws and encourage diversity and inclusion. Reasonable accommodations are available during the interview process upon request. Warning about Recruiting Scams : Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money or personal information during the interview process. Please review the Federal Trade Commission's advice to avoid scams. If you suspect a misrepresentation, please do not engage and block the contact.

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