Assistant Executive Housekeeper

An Assistant Executive Housekeeper will support all Housekeeping and Laundry operations including the development of the Team Members within the group to provide an exceptional experience for our Guests.

What will I be doing? As an Assistant Executive Housekeeper, you will be responsible for assisting with overseeing housekeeping operations to deliver an excellent Guest and Member experience. An Assistant Executive Housekeeper will also be required to assist the Executive Housekeeper / Housekeeping Manager and monitor standards. Specifically, you will be responsible for performing the following tasks to the highest standards :

Assist with overseeing Housekeeping / Laundry operations

Operate within departmental budgets through effective stock and cost controls and well managed schedules

Support departmental targets and objectives, work schedules, budgets, and policies and procedures

Ensure consistently high operating standards in every area of Housekeeping and Laundry, as identified by the hotel brand standards

Perform routine inspections of all Housekeeping areas and report any issues to the Executive Housekeeper

Implement, effectively, all Housekeeping policies and procedures including Health and Safety and security

Monitor the appearance, standards, and performance of all Housekeeping Team Members with an emphasis on training and team work

Ensure team members have an up-to-date knowledge of all room categories and amenities

Assist the Executive Housekeeper to maintain good communication and work relationships in all hotel areas and with external customers and suppliers

Ensure staffing levels cover business demands

Ensure ongoing training to support the Executive Housekeeper

Ensure communication meetings are conducted

Manage staff performance issues in compliance with company policies and procedures

Support managing, training and developing the team

Deputise in absence of the Executive Housekeeper

Provide excellent guest service

Assist other departments wherever necessary

What are we looking for? An Assistant Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :

Housekeeping / laundry experience in the hotel / leisure / retail sector in a managerial or supervisory capacity

A high school certificate or equivalent

High level of commercial awareness and cost control capabilities

Proficiency, at a basic level, with computers and computer programs, including Microsoft Office

Excellent leadership, interpersonal and communication skills

Committed to delivering high levels of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a range of different work situations

Knowledge of Workplace, Health, Safety and Hygiene is essential

Strong communication skills

A passion for delivering exceptional levels of guest service

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

Familiar with Property Management Systems

Experience managing a department and Profit and Loss account

High level of IT proficiency

What is it like working for Hilton? The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our

Go Hilton Team Member Travel

discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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