Travel Executive

Assist the ticketing supervisor Team Leader Manager in handling ticketing and reservation requests from customers travel agents or internal staff Process flight booking hotel reservations car rentals and other travelrelated services using computerized reservation systems Provide accurate and uptodate information on flight schedules fares availability and travel restrictions to customers Verify and confirm ticketing details including passenger information travel dates flight preferences and special requests Issue electronic tickets evouchers and travel itineraries in compliance with airline and company policies Collect payment for ticketing and travel services and process transactions accurately ensuring financial records are maintained Assists customers with changes cancellation or rebooking requests adhering to airline and company policies and procedures Coordinate with airlines hotels car rental agencies and other travel service providers to ensure smooth travel arrangements for customers Handle customer inquiries complaints and resolution effectively and provide prompt and professional customer service Stay updated on airline policies fare rules and industry regulations to provide accurate information and advice to customers Assist in managing inventory and maintaining accurate records of ticket stock invoices and financial transactions Collaborate with the ticketing team to streamline processes improve productivity and enhance customer satisfaction Adhere to company policies industry standards and legal requirements to ensure compliance and customer safety Maintain confidentiality of customer information and handle sensitive data with discretion and professionalism Assist in generating reports analysing data and providing insights on ticketing trends sales performance and customer preferences Keep abreast of emerging technologies trends and industry developments to enhance ticketing services and improve efficiency Perform other department duties related to his her position as directed by the head of the department