SPA Therapist

Responsibilities

• Be responsible for spa treatment consultations and identification of possible contraindications.
• Be responsible for performing beauty therapy treatments, massage and body therapy treatments and specialized treatments for the members and guests to the required standard and provide guests with home-care well-being program.
• Be responsible for after care advice for the member of guest.
• Be responsible for achieving retail sales.
• Ensure that all treatment rooms and therapy back of house areas are maintained to high standards of cleanliness and hygiene.
• Ensure that all equipment is serviced as part of a preventative maintenance program.
• Carry out spa tours and spa consultations with guests and members, giving personalized advice and promote facilities, treatments and products.
• Assist during spa promotions and events.
• Assist with marketing and public relations.
• Have complete knowledge and understanding of all services and products offered.
• Uphold the standards of sanitation and sterilization as directed by law and the spa’s policies and procedures.
• Perform prep work, properly clean and restock room as required.
• Actively promote the spa, treatments, services and retail, as well as programs, promotions and / or discounts available.
• Handle guests’ questions and concerns professionally and courteously.
• Provide accurate, appropriate and immediate responses to all requests by guests.
• Possess the ability to work without direct supervision.
• Assist in all areas of spa operation as requested by management.
• Communicate to management any and all occurrences involving staff or guests in the spa that require attention.
• Ensure correct records are kept for member and guest visits, treatments and purchases.
• Ensure correct information is recorded for stock control in accordance with the Senior Therapist.
• Be responsible for treatment laundry stock inventory and security.
• Ensure that all potential and real hazards are reported immediately and rectified.
• Ensure that all staff within the department works in a manner unlikely to give risk of harm or injury to themselves or others.

Qualifications

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