Distribution Lead Agent

Assist Supervisor and Manager with all aspects of the operation while ensuring the proper and timely movement of freight and providing an exceptional customer service.

Daily process and input of all customer orders and distribution accounts.

Provide daily operational reports that are accurate and timely.

Generate all related paperwork and necessary information required for customer work orders checks all orders for special requests and posts inventory records.

Perform accurate and timely data entry for receiving order allocation shipping and inventory management.

Rate domestic transportation bills.

Trace orders as required and notifies customers of any activity concerning their order.

Ensure accurate and timely client and vendors billing.

Maintain damage records and backorder logs.

Provide warehouse staff with necessary documents and information needed to complete receiving and to ship orders.

Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

Maintain strong relationships with vendors (trucking companies and others).

Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

Support the Supervisor in the following areas :

Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

Monitor workboards to ensure internal KPIs are met e.g. timely data entry

Build and maintaining strong relationships with customers.

Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.Monitor invoicing and BNP report where needed.

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

Promote productivity tools within the team (e.g. using workboard invoice processing expo)

Be continuously open and positive to implementing new system changes and enhancements with the team.

Qualifications :

2 years of industry specific knowledge

Inventory management and accounting knowledge

Customer focus

Expeditors applications and system knowledge

Software proficiency especially Microsoft Office (Excel Word etc.)

Written and verbal communication skills; English proficiency

Effective interpersonal skills including listening providing feedback and teamwork

Problem solving

Process improvement

Proactive strong organizational skills; time management

Self-reflecting and open to feedback

Initiative and ability to work in autonomy

Reinforcing company culture

Proven leadership attitude and background; building team environment

Expeditors offers excellent benefits :

Paid Vacation Holiday Sick Time

Health Plan : Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Remote Work : No

Employment Type : Full-time

Key Skills

IT Network

Corporate Sales

Data Networking

Bank Reconciliation

Information Technology Sales

AC Maintenance

Experience : years

Vacancy : 1

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