Software Engineer

JOB CATEGORY : IT / Technology

POSITION : Software Engineer

YEARS OF EXPERIENCE : 3-4 Years

GENDER : Any

SALARY RANGE : QAR 5, - QAR ,

APPLICANT LOCATION : Any

Description

We are seeking a Software Engineer to join our team and play a critical role in maintaining and improving the user experience of our digital platforms. This role is responsible for analyzing, troubleshooting, and resolving support tickets and incidents related to our applications. The ideal candidate will have hands‑on experience in frontend development, SQL‑based diagnostics, and technical support processes, along with a strong understanding of web analytics and agile workflows.

Key Responsibilities

• Monitor, prioritize, and resolve software support tickets via Jira or similar systems.
• Troubleshoot and debug issues across frontend (React.js, Blazor) and backend systems (C# / .NET, SQL)
• Collaborate with developers, QA, and product teams to reproduce, diagnose, and fix bugs
• Utilize SQL queries to investigate data‑related issues and implement DBCRs
• Leverage tools like Google Analytics to understand user behavior and identify root causes
• Perform Excel‑based analysis for reporting, ticket triaging, and internal data validation
• Write and maintain internal documentation and knowledge base articles
• Participate in agile sprint ceremonies and contribute to continuous improvement of the support process.
• Provide feedback to the development team on recurring issues, feature gaps, and customer pain points.

Desired Skills & Experience

Preferred Qualifications

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