Guest Service Center Agent

Company Description Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.

To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets, Spa promotions and other properties.

To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

To be proactive and innovative, suggesting alternatives that meet guest needs.

To develop a close and harmonious working relationship with all hotel departments,

To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications

A strong focus on customer service

Prior experience in hotel front office operations is preferred

Excellent communication skills; fluency in English & Arabic will be an asset.

Be able to work shifts, weekends and public holidays

Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred

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