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Referral and Booking Management System Agent
Referral and Booking Management System AgentQureos Inc • Doha, Qatar
Referral and Booking Management System Agent

Referral and Booking Management System Agent

Qureos Inc • Doha, Qatar
30+ days ago
Job description

Responsibilities

  • Manage incoming referrals, ensuring accurate data entry and timely processing.
  • Schedule appointments and bookings, coordinating with patients and healthcare providers.
  • Maintain accurate records of all referrals and bookings within the system.
  • Troubleshoot and resolve any scheduling conflicts or booking issues.
  • Provide excellent customer service to patients and healthcare providers, answering queries and providing assistance as needed.
  • Generate reports on referral and booking activity, identifying trends and areas for improvement.
  • Collaborate with other team members to ensure efficient workflow and optimal patient care.
  • Maintain confidentiality of patient information and adhere to data protection protocols.

Qualifications

  • Bachelor's degree with 1 year of similar experience or Minimum high / secondary school graduation with at least 3 years of work experience preferably call Centre.
  • Proficiency in using referral and booking management systems.
  • Work requires a minimum of 2 years experience in a healthcare setting or quality department or management experience.
  • Preferred data quality experience in health care organizations.
  • RBMS or Call Centre experience is a distinct advantage.
  • Fluent in English & Arabic
  • Knowledge in Excel, Word, PowerPoint, Outlook, Internet etc.
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    Management • Doha, Qatar

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