Senior Associate

Essential Duties Responsibilities by Dimensions A Shareholder Financial Assist in establishment of agreed sales budget for QNB First Balances for the assigned distribution network and continuously monitor the product performance through their achievements Assist in development of new products enhance existing products to cater to focussed customer bases to maximize market leadership in order to fulfil business objectives achieve assigned budget Analyze portfolio behavior and trends including competitor initiatives to formulate retention strategies to minimize attrition and thereby help grow the QNB First portfolio Implement KPI s and best practices for Officer Promote cost consciousness and efficiency and enhance productivity to minimise cost avoid waste and optimise benefits for the bank Act within the limits of the powers delegated to the incumbent B Customer Internal External Analyse the market for the products assigned to gauge customer preferences and ensure that products launched are in line with customer needs Build and maintain strong and effective relationship with all other related units to achieve the Group s goals objectives with respect to retail assets products Build and maintain strong and effective business relationships with the bank partners with support from Corporate Banking for certain companies to support product activities Assist customers in all their queries on Bank s product and seek solution to their requests Maintain activities in accordance with Service Level Agreements SLAs with internal departments units to achieve improvements in turnaround time Build and maintain strong effective relationships with related departments units to achieve the Group s objectives Provide timely accurate data to external internal Auditors Compliance Financial Control and Risk when required C Internal Processes Products Regulatory Assist in the review refinement development and launch of new products and services to maximize market share revenues and profits in QNB First segment Ensure processes are in place for launch of new products including the smooth launch of the same and that the same are in compliance with the applicable internal policies procedures and external regulations including but not limited to pertinent legal requirements as applicable Assist in the management of the assigned products in terms of marketing rollout sales and overall performance Compile and present relevant MIS on periodic basis for the Product Manager to whom he reports D Learning Knowledge Possess good knowledge of the customer segment products assigned and the related risks Assist in training all frontend and sales channels viz QNB First First Plus RMs CSOs Call Centre branches and DSAs about the features characteristics of the products developed enhanced to promote product awareness amongst staff Proactively identify areas for professional development of self and undertake development activities Seek out opportunities to remain current with all developments in professional field Hold meetings with staff and assess their performance and your teams overall performance on a regular basis Take decisive action to ensure speedy resolution of unresolved grievances or conflicts within the team members Education Experience Requirements University graduate preferably with a Major in Marketing Banking Finance Accounting Economics Business Administration or any other related field At least 2 years of experience in related field