Dynatrace Technical Support

Nair Systems is currently looking Dynatrace Technical Support for our Qatar operations with the following terms conditions Required Skills Experience in APM preferably Dynatrace products and Cloud knowledge MS Azure Ability to identify understand and resolve technical product problems ensuring the highest customer support experience is maintained Experience investigating and performing deep analysis of technical product issues and cooperating with Development and Product Management teams to solve those issues Constant drive to learn and train in new product features and technologies Exchanging and sharing knowledge with other colleagues including suggestion of product improvements Technical knowledge of Programming Web HTML XML JavaScript Java Net Cloud and Microservices Database Linux Networking Knowledge and skills in Software Intelligence and Observability solutions such as Dynatrace Mobile Development Application Security or Kubernetes would be a plus Knowledge of the banking operations and the critical areas within the IT Departments of a bank Knowledge and support experience in core banking and support systems of the banking environments Knowledge and experience in supporting users with daily application errors and issue then communicate it via mail and phone to the corresponding teams Updating and preparation of the availability reports and systems Knowledge of the monitoring and escalation IR creation and following up processes Communication skills towards the stakeholders and creating IR s accordingly Knowledge and experience in multiple environments and systems monitors related to Banking Experience in availability report preparation specially MS Excel and power point etc Joining time frame 2 weeks maximum 1 month Should you be interested in this opportunity please send your latest resume in MS Word format at the earliest