Room Service Order Taker

About Four Seasons Four Seasons is powered by our people We are a collective of individuals who crave to become better to push ourselves to new heights and to treat each other as we wish to be treated in return Our team members around the world create amazing experiences for our guests residents and partners through a commitment to luxury with genuine heart We know that the best way to enable our people to deliver these exceptional guest experiences is through a worldclass employee experience and company culture At Four Seasons we believe in recognizing a familiar face welcoming a new one and treating everyone we meet the way we would want to be treated ourselves Whether you work with us stay with us live with us or discover with us we believe our purpose is to create impressions that will stay with you for a lifetime It comes from our belief that life is richer when we truly connect to the people and the world around us About the location seaside retreat in the heart of Qatars capital experience the completely new Four Seasons Hotel Doha reimagined with modern grandeur and sparkling with sunlight and sea views From the elegant lobby to energetic restaurants and lounges our beachfront urban retreat has been transformed into a vibrant hotspot while remaining true to our Qatari roots This stunning urban beachfront retreat opened in April 2005 in the heart of the business district and has 237 rooms and 20 unbranded townhouses villas a large Food and Beverage operation with 10 stunning venues including the worlds largest Nobu restaurant significant banquets outside catering five pools and a private beach fitness center and a spa and wellness center offering guests expansive hydrotherapy facilities including an ice room colour therapy room steam room and hydrotherapy pool The hotel completed a beautiful renovation in 2019 and reopened in March 2020 Our Team Our team is our greatest asset and the key to our success We demonstrate our beliefs in the way we treat each other and by the example we set for one another In all our interactions with our guests customers business associates and colleagues we seek to deal with others as we would have them deal with us Our team is built on mutual respect collaboration excellent service and a passion Who We Look For We look for employees who share the Golden Rule people who by nature believe in treating others as we would have them treat us We look for individuals who share a passion for excellence and who infuse that enthusiasm into everything they do The InRoom Dining Order Taker is an essential member of the Food Beverage team dedicated to providing exceptional quality and service to our everdiscriminating guests Answer the telephone using courteous efficient telephone etiquette while obtaining all information necessary to process the guests order according to Four Seasons Standards Describe the selection of food beverage menu items to guests by offering interesting and vivid descriptions of each item origin taste and preparation methods Upselling the food and beverage menu items meticulously Communicate guest orders including any special needs or requests to the kitchen using the hotels pointofsales system check completed kitchen orders with the guests original order Coordinate delivery of items to the guestroom by Room Service Servers promptly to ensure proper food quality properly and accurately close guest checks record guest charges and gratuities Always ensure the food quality and room dinein experience after a certain period and offer clearance to the guests Anticipate guest needs ascertain satisfaction offer suggestions and respond urgently and appropriately to guest concerns and requests Coordinate amenity delivery by ensuring that all requests are received filled ordered from the kitchen and delivered in a prompt and accurate Ensure to recognize the inhouse and regular guests and their preferences regularly while communicating with the team as well Promptly keeping track of the online orders or delivery requested by the guests Ensure any special occasions inhouse guests are well recognized and amenities are placed in order as well Led the briefing in the absence of the supervisors and managers Able to respond to guest concerns and queries and make decisions sComply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact Work harmoniously and professionally with coworkers and supervisors Preferred Qualifications And Skills This position requires an applicant with excellent food beverage knowledge Candidates must have good personal presentation and interpersonal skills The ability to perform this position to Four Seasons Standards is required The ideal candidate will have an outgoing personality and a cando approach to any task Requires reading writing and oral proficiency in the English language Degree Diploma in the Hotel Management Our Offering Opportunities to build a successful career with global potential Unique strong culture diversity of 50 different nationalities Living accommodation in a high quality wellresourced apartment Excellent Training and Development opportunities Employee Recognition Programs Complimentary nights at FS Hotels Worldwide Paid annual home leave tickets Complimentary meals in employee restaurants Free transportation to work Medical coverage Work Authorization Hotel will apply for the work authorization for a successful candidate Learn more about employment with Four Seasons You could also learn more about employment with Four Seasons via the following channels https www facebook com FourSeasonsJobs https www linkedin com company fourseasonshotelsandresorts http jobs fourseasons com https twitter com FourSeasonsJobs