This job offer is not available in your country.

Store Director

SephoraDoha, QA

30+ days ago

Job description

Job ID : 197205

Location Name : [[filter8]]

Address : [[filter11]] , [[filter10]] , [[filter9]] [[postalcode]] , Qatar (QA)

Job Type : Full Time

Position Type (Regular / Temporary) : Regular

Job Function : [[filter14]]

Is This Position Eligible for Remote? : [[req_remoteeligible]]

MISSION : To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience . The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets.

Responsibilities

Client Experience

Embody Sephora Attitude and set an example in front of the team.
Provide support to the team in difficult situations ensuring client’s satisfaction.
Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s.
Take over floor leadership segments and ensure the floor is always managed and covered.
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.
Inspire the team to use digital tools to deliver a customized service.
Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.
Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
Build a strong relationship with Brand Supervisors and follow up on Brand BCs.
Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s.
Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI’s.
Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.

Sales

Implement retail priorities and inspire commercial success.

Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.

Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.

Reinforce sales policies and techniques established at the Sephora University with all team members.

Balance and drive the sales target among selective, exclusive and Sephora Collection.

Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.

Create disruptive internal competitions to motivate the team and boost the achievements.

Operations

Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.

Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).

In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.

Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.

Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.

Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.

Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.

Business

Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.

Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.

Establish monthly reports including competitors' activities.

Analyze all relevant KPIs and propose action plans for improvement and forecast future performance

Develop and propose short- and long-term strategies to drive top and bottom line / brands sales.

Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.

Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.

Propose Plan, implement and oversee in-store promotional events or displays.

Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.

With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.

Network with other stores and head office departments and take on area responsibilities

Network and build relationships with the different departments in Sephora HO and take on area responsibilities.

Manage the store’s P&Ls.

Propose innovative ideas and opportunities to Head of Operations.

People

Motivate and develop the Management and store team through daily coaching / observations

Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.

Increase the team confidence and motivation by praise and feedback for their performance.

Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.

Ensure the team is attending training and follow up is done after the training is attended.

Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.

Ensure an addictive beauty experience through performing monthly assessments.

Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.

Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.

Over see the annual leave of the team according to business needs .

Know How

Project an exceptional image and body language in accordance with the guidelines set by Sephora.

Keep up-to-date on trends and products.

Inspire, mentor and coach the team.

Relationships

Internal Relationships

Store team (Store Manager / Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.

External Relationships

Suppliers, Brand promoters / managers / trainers, Security, Cleaning team.

Job Holder Profile

Training Knowledge

Advanced Product Knowledge.

Intermediate knowledge on health and safety procedures.

Experience

Proven successful role in managing.

Minimum 7 to 8 years’ experience in store management.

Bachelor's degree.

Languages

English – advanced level for OGCC and intermediate for KSA.

Arabic is a plus in OGCC and mandatory for KSA.

Competencies

Digital orientation / analytical skills / business acumen.

Excellent communication skills.

Intermediate MS Office skills.

Ability to deal with Ambiguity.

Commercial & Financial awareness.

Create a job alert for this search

Director • Doha, QA

Related jobs

Store Keeper Store In Charge

AQIDoha, Qatar

Store Keeper Store In Charge Job Location Doha Qatar Job Details Minimum 5 years of experience with at least 2 years in GCC Facility Management Any Nationals.Show moreLast updated: 30+ days ago

Store Keeper

Madre Integrated EngineeringDoha, DA, qa

The Storekeeper is responsible for managing and organizing materials, tools, equipment, and consumables within the shipyard warehouse or storage areas. This role ensures proper inventory control, ti...Show moreLast updated: 15 days ago

Store Assistant

Qureos IncDoha, QA

Quick Apply

We’re looking for a highly capable, trustworthy, and proactive.You’ll be stepping into strategic tasks, managing cross-functional projects, and ensuring nothing falls through the cracks in the CEO’...Show moreLast updated: 30+ days ago

Concept Store Manager

Caravane EarthDoha, Qatar

Key Responsibilities Product Curation and Sourcing Identify and curate handmade products from artisans and craftsmen locally regionally and globally Establish and maintain relationships with m...Show moreLast updated: 30+ days ago

Project Director

Como Facilities Management ServicesDoha, Qatar

The Project Director for the largescale facilities management project will oversee the daytoday operations commercial management and contractual obligations of the project ensuring its successfu...Show moreLast updated: 30+ days ago

Store / Receiving Clerk

AccorHotelDoha, Doha Municipality, Qatar

Collection of keys from Front Office Cashier.Sign in / out the logbook provided.Check the (Emergency Opening) logbook for any late night opening of the store. Check the temperatures of the coolers and...Show moreLast updated: 3 days ago

Business Operations Manager

Al Khanji Medical and Nursing ServicesDoha, Doha Municipality, Qatar

Quick Apply

Job Description : Business Operations Manager.Must be locally available and ready to join immediately.We are seeking a skilled and proactive. This role requires expertise in operational management, s...Show moreLast updated: 10 days ago

Program Director

StantecDoha, QAT

We are seeking an experienced Program Director for a major 5-year consulting program with a public sector organization responsible for operating and maintaining roads and drainage assets.The Progra...Show moreLast updated: 30+ days ago

Store Director

SephoraDoha, QA

Embody Sephora Attitude and set an example in front of the team.Provide support to the team in difficult situations ensuring clients satisfaction. Provide extensive coaching and training to assist t...Show moreLast updated: 30+ days ago

IT Director

Premium Solutions ConsultancyDoha, Doha, QA

Quick Apply

We are looking for an experienced IT Director with real estate experience locally from inside of Qatar to oversee all IT (Information Technology) functions in our company.You will be in charge of ...Show moreLast updated: 30+ days ago

Sales Supervisor Retail Store

Talent21 Management and Shared ServicesDoha, Qatar

Urgent Requirement for Sales Supervisor in Doha Qatar EducationBachelor Diploma Car Driving Licence Qatar UAE Experience 4 Years in Retail Or FMCG Industry NationalityIndia Nepal Job descript...Show moreLast updated: 30+ days ago

Store Manager

Apparel Group UAEDoha, Qatar

JOB DESCRIPTION POSITION OBJECTIVE Achieve company objectives ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required...Show moreLast updated: 30+ days ago

New!

Assistant Store Keeper

ConfidentialDoha, Qatar

Managing and Handling Inventory and store.Subscribe to our jobs newsletter.Show moreLast updated: 5 hours ago

Managing Director

FranchiseBAZARDoha, Qatar

This is a opportunity for senior professionals who have very good network with large corporate houses business groups VC Funds Government Related Business Growth Initiatives in Qatar and now ...Show moreLast updated: 30+ days ago

Fruits & Vegetable Manager (Category Manager& Commercial Dept.)

Management Solutions International MSIDoha, ad-Dawhah, Qatar

Category Manager – Fruits and vegetables.To manage the development of a consignment category for Company, ensuring a range of suppliers and services that delight the customer whilst maximizin...Show moreLast updated: 23 days ago

Project Director

Hill International Middle East LimitedDoha, Qatar

General Description of Role and Responsibilities Communicate continuously with the Clients representatives regarding Project Progress and areas of concern Develop and or administer project budgets...Show moreLast updated: 30+ days ago

Deputy Technical Director

Parsons CorporationDoha,QA

Parsons is seeking an experienced Deputy Technical Director to support in the management and direction of our Infrastructure Engineering Disciplines. The ideal candidate will assist in the technical...Show moreLast updated: 26 days ago

Director Library Services

UDSTDoha, Qatar

Your Commitment Reporting to the Vice President Academics the successful candidate will lead manage and develop professional customerfocused robust library services to ensure that the needs...Show moreLast updated: 30+ days ago

Store Keeper

DOU METAL & GLASS TRADING & CONTRACTINGDoha, Qatar

As store keeper for metal fabrication company, incharge store organizations, receiving materials and issue materials.Driving license of qatar or SAUDI is priority. Speak Arabic language is priority....Show moreLast updated: 14 days ago

Store Manager

Apparel GroupDoha, Qatar

Responsible for overseeing and managing the daily operations of the store, ensuring a seamless and positive shopping experience for customers, maintaining store standards, achieving financial targe...Show moreLast updated: 21 days ago