Senior Service Desk Lead : Escalations & SLA Champion
Fusion OutsourcingDoha, Ad-Dawhah, Qatar11 hours ago
Job description
A leading outsourcing company in Qatar is seeking an experienced IT Service Desk Manager. This position involves overseeing service desk operations, providing technical support, and ensuring compliance with SLAs and KPIs. Candidates should have a Bachelor's degree in Computer Science and a minimum of 6 years in IT service desk or end-user support. ITIL certifications are required. Competitive salary and opportunities for professional growth are offered.
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Senior Lead • Doha, Ad-Dawhah, Qatar
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