Consulting Senior Manager

The Visa Consulting Senior Manager will be a key member of the VCA organization in MENA and will contribute to the commercial traction product development and thought leadership across practice areas. The role will also deliver subject matter expertise and consulting support to VISA’s key clients across clusters. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their payments strategy and implement initiatives to capture the full potential from enhancing customers engagement.

Principal Responsibilities / Key Results Area

Collaborate with VCA colleagues Visa account executives and other Visa functions to cultivate and manage a pipeline of engagement opportunities with the largest banks and merchants in the region

Lead and / or serve as a subject matter expert on consulting engagements across practice areas (portfolio digital risk) including but not limited to the following

Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISAs key clients

Support and contribute to sales pitches

Lead or contribute to internal problem-solving sessions

Prepare for and participate in client discussions

Be involved in project deliveries in both coordination and delivery role

Work closely with other VISA groups including Products Business Development Risk Marketing Digital Solutions Digital Partnerships & Ventures Innovation Center etc. to ensure a seamless Consulting experience

Contribute to the development when needed of practice areas in terms of product development

Key Competencies

Business needs of issuers acquirers and merchants in Portfolio Digital and Risk e.g. strategy acquisition customers and channels full potential innovation mobile platforms digital ecosystems authorization etc.

Best practices to meet customer needs across the customer lifecycle stages (acquisition activation usage reactivation and retention)

Industry trends such as evolving economics of payments new customer value propositions increasing digitalization and development of digital channels increasing use of advanced analytics and other technologies in payments and targeting changing regulatory environment etc.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 4 set days a week (determined by leadership / site). Travel to client site will be required on regular basis (min. 50%) or more of the time based on business needs.

Qualifications Basic Qualification

Masters degree preferred from top school

Preferred Qualification

At least ten years of solid experience gained within the financial services practice of a top-tier consulting firm. combination of regional and global experience strongly desired.

Deep consulting skills and client engagement capabilities. Advanced client management and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.

Highly analytical with advanced PowerPoint skills and Excel skills. SAS and Python skills preferred.

Superior project management skills. Fluent communicator. Results driven flexible and both internally and externally customer focused.

Able to travel frequently and work on client site for extended periods across MENA.

Self-motivated and able to use own initiative with limited direction.

Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.

Ability to work in a multi-cultural environment.

Fluency in English mandatory. Arabic desired but not a prerequisite.

Additional Information Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Key Skills

Compliance Management

Customer Retention

Quality Assurance

Customer Service

Extensive Knowledge

Account Management

Front Office

Telephone Calls

Needs Analysis

Cold calls

Business Relationships

Customer Complaints

Sales Goals

Sales Process

New Clients

Experience : years

Vacancy : 1

Remote Work : No

Employment Type : Full-time

#J-18808-Ljbffr