The Clinical Nurse Manager has 24-hour operational accountability for a specific unit / service. As a key member of the multi-disciplinary team, the Clinical Nurse Manager ensures that standards for nursing care are adhered to at unit level. The Clinical Nurse Manager is fully responsible for the unit budget, patient experience and outcomes, staff performance and development. The Clinical Nurse Manager is professionally accountable to the Chief Nursing Officer.
KEY ROLE ACCOUNTABILITIES :
Leadership / People Management
- Leads and manages the selection, development and retention of all staff within the unit
- Leads and manages ongoing activities relating to individual performance appraisals, competency validation, development plans and professional goals for unit staff members.
- Sets and monitors performance standards against patient outcomes
- Promotes positive relationships and teamwork by fostering a healthy work environment consistent with Sidra Values
- Provides leadership and direction to the Nursing team to enable the achievement of performance targets that impact safety, quality and efficiency in the provision of patient care.
- Promotes and ensures a quality learning environment for new starters, students, interns and nurse residents, and is actively involved in teaching and developing staff.
- Contributes to the attainment of strategic Nursing objectives by facilitating and embedding these at a unit level.
Professional and Ethical Practice
Is accountable for ensuring that all Nursing staff practice on the unit, including their own, adheres to the DHP Scope of Practice according to licensure within the State of QatarIndependently maintains licensure and regulatory requirements (e.g., life support certifications and CPD requirements) as required in their roleEnsures the nursing staff on the unit are independently maintaining licensure and regulatory requirements (e.g. life support certifications and CPD requirements) as required in their roleEnsures that patient care is delivered in accordance with established standards of nursing care, accreditation, policies, guidelines and protocols of Sidra and the State of QatarServes as a professional role model and works alongside the staff in clinical areas to champion good practice and identify development needsEnsures clinical practitioner competence and professional nursing credibility.Patient and Family Centered Care
Drives and actions the total patient experience and journey through collaborative working and effective communications with all members of the multi-disciplinary team throughout the hospitalEnsures effective use for resource allocation that meets patient population needs.Ensures staffing ratios and patient assignments are reflective of patient census, acuity, skill mix, and capabilities of staffEnsures the team communicates effectively and clearly with patients and families and includes the use of approved tools such as SBAR.Ensures nursing staff support effective discharge and follow up planning in collaboration with families.Teamwork and Collaboration
Leads, plans, implements and evaluates the operational care delivery at a unit level.Motivates the team to grow and develop by role modelling professional behavior and coaching and mentoring staffProvides a visible, accessible and authoritative presence in the clinical setting from whom patients and families can seek assistance, advice and supportPartners with clinical educators in planning, implementation and evaluation of patient and staff education requirementsDemonstrates negotiation and diplomacy skills and partnership working with internal and external stakeholdersPromotes and facilitates unit based and organizational Shared Leadership initiativesEvidence Based practice / Research
Adheres to and evaluates the dissemination, use, monitoring and review of Sidra’s Nursing and Midwifery Standards of Practice.Demonstrates clinical competency by ensuring the delivery of evidence-based care at unit levelAchieves goals and objectives by embracing evidence and research to support transformational changePromotes the advancement of nursing research at a unit levelParticipates and supports research activities and interprets information from the research and utilizes research findings in the development of standardsQuality Improvement
Leads and participates in organization-wide performance improvement activities and committees as assigned.Establishes and analyzes areas of improvement through data to prepare necessary reports.Develops a culture that improves quality, and takes appropriate action when required to ensure that quality is maintained across the nursing teamDevelops, revises and initiates unit procedures as required.Monitors and analyzes performance data to ensure that unit KPIs are achieved; identifies opportunities for improvement and implements solutions.Leads and participates in audits as appropriate to the roleResponsible for the development and implementation of operational plans and strategies designed to achieve targets and objectivesSafety
Ensures compliance with Health and Safety policies ensuring safe working practicesFosters a culture of safety and ensures a robust culture of incident reporting for the protection of patients, families and staffEnsures any identified safety issues are remediated and learning from incidents is shared and acted uponEnsures all operational duties are conducted in line with policy, procedures and guidelinesConducts unit-based risk assessments and day to day management of riskParticipates in root cause analyses as requiredLeads, maintains and promotes regulatory readiness at the unit level, including JCI and MOPH activitiesDelegates appropriately and ensures all nursing staff are proficient and competent in their rolesInformatics
Promotes exemplary documentation practices in the unit by reviewing patient EMR for accuracy and appropriateness of nursing documentation and standards of practice as requiredEffectively utilizes data to make decisions, drive quality improvement initiatives and improve patient outcomes at the unit level.Finance and Budgetary Control
Assumes financial responsibility through budget management for the unit to ensure that patient services are provided in a timely, efficient and effective manner. Balances financial responsibility against safe patient care.Actively seeks opportunities for cost efficiency to maximize cost throughputMakes decisions on budget planning, clinical operation, and resource allocation at a unit levelGeneral
Deputizes for the director or any other unit manager as necessaryParticipates in on – call duties as requiredAdheres to Sidra’s standards as they appear in the Code of Conduct and Conflict of Interest policies.Adheres to and promotes Sidra’s Values.