Country Operations & IT Manager.Qatar-OPS-Overseas Operations Dept.Operations

Country Operations & IT Manager.Qatar-OPS-Overseas Operations Dept.Operations The position is responsible for providing value added services, accurately, efficiently and within the established turn around time. Ensures that all transactions are effected with appropriate approval. He is accountable for implementing approved policies, procedures and controls and will ensure satisfactory audit ratings. Document and standardize procedures in line with Head Office policy and regulatory (local) requirements. Set up reliable management information channels which would cover all necessary information including Service Delivery Standards, their measurement, productivity statistics, exception reports etc. Develop core competencies in staff.

Re-organize country operations through structural change and staffing review so as to promote business development through best in class service delivery standards.

Direct the implementation of operational procedures and policies in Country locations so as to achieve compliance with corporate and regulatory policies.

Ensure optimal staffing levels are maintained at all country locations so as to meet quality and service standards.

Implement productivity measurement systems in assigned locations so as to ensure service delivery is within established parameters.

Implement standard operating procedures at country branch locations so as to achieve standardized controls and processes.

Evaluate in coordination with direct reports (Branch Operations Managers and Departmental Heads) training needs of operations personnel, and liaise with Business Operations to implement appropriate training programs to develop Operations skill set.

10-15 years experience in the Operations Division of a multinational bank.

A minimum of 3-4 years of Branch Operations Manager or similar experience

Technology orientation, good decision making ability and interpersonal skills

Banking operations knowledge in Trade Finance, Retail Banking, Treasury Settlements, Loans, Advances and Accounting.

The leading financial institution in MENA

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Together, we pioneer key innovations and developments in banking and financial services.

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Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.

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