Resort Operations Manager

Job Summary The Resort Operations Manager is responsible for overseeing the daytoday operations of the resort to ensure an exceptional guest experience This includes managing front office housekeeping food and beverage maintenance recreation and other guest services The role requires a handson leader who can drive operational efficiency ensure high standards of service and manage a diverse team Key Responsibilities Guest Services Experience Ensure toptier customer service is delivered across all departments Resolve guest complaints and issues promptly and professionally Monitor guest feedback and implement service improvement initiatives Operational Oversight Manage all resort departments including front office housekeeping food beverage maintenance and recreation Coordinate daily operations to ensure smooth and efficient workflow Conduct regular inspections of the resort to ensure cleanliness safety and maintenance standards Staff Management Hire train supervise and evaluate resort staff Schedule staff shifts and manage labor costs in line with occupancy and business needs Foster a positive work environment and encourage teamwork Financial Management Assist in budgeting forecasting and financial planning Monitor expenses and identify opportunities to reduce costs without compromising service Support revenuegenerating initiatives and upselling opportunities Compliance Safety Ensure all resort operations comply with health safety and licensing regulations Implement risk management practices and emergency procedures Maintain operational records and reports Event Activity Coordination Oversee the planning and execution of guest activities tours and special events Collaborate with marketing and sales teams for promotions and guest engagement Qualifications Skills Bachelor s degree in Hospitality Management Business or related field 4 6 years of experience in hospitality or resort operations Strong leadership and people management skills Excellent communication and problemsolving abilities Proficiency in property management systems PMS reservations and scheduling software Ability to work flexible hours including weekends and holidays Company Profile Dolphin Group established in 1992 stands as a testament to the power of vision collaboration and unwavering commitment Over the years we have transformed from a budding enterprise to a leading conglomerate in Qatar with a diversified portfolio that spans across multiple sectors Our growth narrative is not just about numbers but about the relationships we ve nurtured the partnerships we ve forged and the milestones we ve achieved