Director of Operations - Waldorf Astoria Doha Lusail

Director of Operations - Waldorf Astoria Doha Lusail (HOT0C1RI)

Job Overview The Director of Operations at Waldorf Astoria Doha Lusail oversees hotel operations to ensure all departments achieve revenue goals and deliver exceptional guest satisfaction.

Responsibilities

Work with the General Manager / Area General Manager to actively manage key property issues (including capital projects, customer service, refurbishment)

Assist the development of meaningful, achievable hotel budgets and other short- and long-term hotel strategic goals

Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded

Respond to audits completed by the company to ensure continual improvement is achieved

Plan, direct and coordinate the service delivery of all operational departments in order to meet and exceed guest expectations

Comply with and exceed hotel and company Service Standards

Ensure that costs are controlled throughout the operational departments and results are analysed regularly to highlight problem areas and take appropriate action

Manage and develop the Heads of Department to ensure career progression and effective succession planning within the hotel and company

Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction

Hold regular briefings and communication meetings with the HOD team

Qualifications

A degree or diploma in Hotel Management or equivalent

Strong commercial acumen, preferably with experience in Food and Beverage or Rooms Management

Experience in managing budgets, revenue proposals and forecasting results

In-depth knowledge of the hotel / leisure / service sector

Strong leadership skills to effectively manage and motivate the team to achieve a high level of performance and exceed targets

Accountable and resilient

Ability to work under pressure

Preferred capabilities

Knowledge of the hotel property management systems

Previous experience in the same or similar role

What is it like working for Hilton? The future of hospitality is bright at Hilton : a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our

Go Hilton Team Member Travel

discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Job : Guest Services, Operations, and Front Office

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