Account Manager

Account Manager, Experience & Technology

Dallah Ad Agency is looking for a proactive and experienced Account Manager to join our Experience & Technology department. This is a Permanent Role serving as the client's primary point of contact for day-to-day project execution and delivery.

💼 About the Role

The Account Manager is critical to ensuring the smooth delivery of creative projects and high-quality results, working closely with both clients and internal teams.

Key Responsibilities (Main focus areas) :

Client Relationship Management and Growth (30%) : Act as the daily contact, managing client expectations, fostering strong ongoing relationships, and supporting the identification of upselling / cross-selling opportunities.

Commercial Performance (Profit & Costs Control) (30%) : Ensure day-to-day delivery aligns with budgeted scope and timelines, including flagging changes that impact cost and supporting documentation for timely invoicing.

Project Coordination and Delivery (20%) : Coordinate internal teams (creative, production, digital) to deliver projects and RFPs on time and within budget, ensuring adherence to the creative brief and brand guidelines.

Reports & Feedback (20%) : Monitor project performance and report to stakeholders, gathering and sharing client feedback to improve future projects.

Key Challenges :

Managing multiple client accounts simultaneously under tight deadlines.

Aligning internal team efforts with client expectations, especially under changing circumstances.

🎓 Requirements & Skills

Minimum Qualifications :

Degree : Bachelor's degree in Marketing, Business, Communications, or a related field.

Experience : 3-5 years of experience in account management within a creative agency.

Ability to manage multiple projects and client relationships simultaneously.

Key Skills & Qualifications :

Individual Contributor Skills Management / Strategic Skills Strong Communication : Clear and effective with clients and teams. Strategic Thinking : Develop long-term plans aligned with client and agency goals. Creative Problem-Solving : Strategically tackle challenges and find innovative solutions. Project Management : Oversee multiple projects, ensuring timelines and budgets are met. Resilience : Perform under pressure and manage multiple projects. Client Relationship : Build strong partnerships and manage expectations. Detail-Oriented : Stay organized with a focus on quality. Business Development : Identify growth opportunities through upselling and cross-selling. Negotiation : Skilled in handling quotes and resolving conflicts.

🌍 Working Conditions

This role requires a flexible work schedule and availability during evenings and weekends for activations, with the ability to travel globally .