Coordinator Riders

Company Description As the regions leading local tech organization were proud to say that we have been delivering for millions of people right across MENA for the past 18 years We were founded in Kuwait in 2004 and acquired by Delivery Hero DHER in 2015 This gives us a unique outlook local knowledge with global expertise It also allows us to innovate create and bring new technologies for the betterment of the MENA region such as qcommerce sustainable packaging cloud kitchens autonomous delivery vehicles robots and drones We deliver across 9 countries with more than 4 500 employees Our food delivery business works with over 27 000 brands and almost 50 000 branches Our qcommerce concept talabat mart 121 Stores now delivers groceries to customers in Bahrain Iraq Egypt Jordan Kuwait Oman Qatar and the UAE in 30 minutes or less talabat is part of the Delivery Hero Group the worlds leading local delivery platform operating in 70 countries worldwide Role Summary Managing and improving the rider performance of allocated zone s within a city Taking ownership of rider service levels by measuring compliance finding performance gaps and executing a plan to fill performancerelated gaps Whats On Your Plate Monitor and improve Rider Performance and ComplianceLead Rider Recruitment for the allocated zonesManage rider roster with proper allocation of shifts breaks offdays etcInventory management and usage compliance of Rider equipmentGroom rider quality behavior appearance professionalism presentational etc Setting up a performance improvement plan to improve the performance of lowperforming ridersReduce rider complaints originating from customersMonitor riders performance on an individual level and responsible for coaching warning ridersAudits fleet appearance rider behaviour via on ground visits Qualifications What Did We Order Bachelors Degree23 years of experience in food grocery tech industry is highly preferredProficient in Google Suite tools like GDoc GSheet GSlides GForms etcStrong communication skills both written and verbal English and Urdu are a must Arabic is a plus Influencer and a negotiation with good public speaking and presentation skillsPeople management skills Experience of managing bigger group of people