Training Coordinator

About Calo Launched in Bahrain in November of 2019 Calo is on a mission to make healthy easy. Were a team of dedicated people driving this mission by providing better faster and cheaper ways to access food through technology.

Role Overview Were looking for an Operations Training Specialist in Qatar to oversee the organizational training strategy for our operations team and assess its impact. Youll identify training and developmental needs to drive training initiatives that build loyalty to the company while working across departments to get the team up to speed in their specific vertical. The ideal candidate will enhance the teams skills performance productivity and quality of work.

Main Responsibilities Planning and Coordination

Coordinate the training schedule and training calendar with all MP trainers

Coordinate with trainers subject matter experts and other stakeholders to ensure availability and alignment with training objectives and training-related projects

Collaborate closely with HR and ensure each team member has their passport

Responsible for updating the onboarding and planned calendar for all team members

Participant Management

Ensure new joiners are following the training schedule as per the training calendar

Update and assist trainers in quiz and survey links and coordinate with the Training Team

Attend all meetings related to training topics

Responsible for giving the knowledge assessment exam during probation or if needed

Responsible for conducting quarterly knowledge assessments for all Junior Team Members

Conduct or assist in train-the-trainer sessions with the help of other stakeholders

Administrative Tasks

Design and prepare Training tools like curriculum SOPs or presentations

Ensure training materials such as session slides quizzes and surveys are prepared for the trainers

Prepare training-related documentation such as training agendas handouts and certificates.

Handle post-training tasks such as compiling feedback from participants and trainers

Responsible for updating the profile and training progress for each team member on the Database

Communication

Coordinate with the Training Manager or other stakeholders to ensure alignment with organizational goals and training needs.

Collaborate with HR in making sure that new joiners are encoded on the System

Collaborate with the Training Managers Operations Team and Cross-Functional Teams on other SOPs that need to be documented

Serve as a liaison between trainers trainees and other stakeholders.

Evaluation and Reporting

Assist in identifying training needs and gaps within operations

Collect feedback from trainees and trainers after each session to evaluate training effectiveness. (Post-survey Evaluation)

Analyze training data and prepare reports on key metrics such as participant satisfaction learning outcomes and training impact on employees skills and KPIs (Key Performance Indicators)

Make recommendations for improvements based on evaluation results

Monitoring and Tracking

Monitor and update training progress in the implementation plan

Assist or create Training Visuals such as PowerPoint presentations etc.

Regularly check all updates for all operational-related SOPs. Schedule a Document Audit if needed

Responsible for controlling organizing and storing all training passports

Record all completed training sessions by stamping and stickering each team members training passport

Ideal Candidate

With a background in the Food / Bulk Cooking Industry of at least 1- 2 years

Experience as a Training Coordinator or similar role with at least 1-3 years

Result- Oriented / Result-Driven

Able to effectively communicate in both verbal and written English

Attention to detail and ensuring accuracy of information in the training materials and other training resources

Enjoys learning and is committed to continuous improvement / development

Knowledge & Competency

Adaptability and Flexibility. Ability to work in a fast-paced environment and adjust training plans based on feedback or changing training needs.

Strong organizational skills

Able to work on multiple projects and work with tight deadlines

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