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Hiring for Guest Relations Agent (Male / Female) to work in Qatar

Hiring for Guest Relations Agent (Male / Female) to work in Qatar

2comsQatar, DA, qa
13 days ago
Job type
  • Quick Apply
Job description

Job Description

Guest Relations Agent

A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner.

Responsibilities :

  • Warmly and professionally greet and welcome arriving guests.
  • Assist with seamless check-in and check-out processes.
  • Provide comprehensive information about hotel services, local attractions, and travel directions.
  • Demonstrate patience and problem-solving skills when handling guest complaints and requests.
  • Proactively address service issues based on guest feedback.
  • Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction.
  • Maintain accurate guest records using the Property Management System (PMS).
  • Organize special services including birthday setups, airport transfers, and wake-up calls.
  • Provide extra attention to detail for VIP and repeat guests.
  • Actively promote hotel services, amenities, and upgrades as appropriate.

Requirements

Requirements :

  • Proven experience in a customer service or hospitality role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Familiarity with Property Management Systems (PMS) is a plus.
  • Ability to remain calm and professional in high-pressure situations.
  • Flexibility to work in shifts, including weekends and holidays.
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    Guest Guest Agent • Qatar, DA, qa